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Upgraded Photoshop Elements version 19 to version 21

Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Everything converted correctly BUT I can't access the file, edit menu.When I click on them nothing happens.

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correct answers 1 Correct answer

Adobe Community Professional , Jul 21, 2021 Jul 21, 2021
Yes, I have done this as well in the past. The fact that the problem is on two machines points to a generic issue. Suggest that you call  Adobe. Reach us by phone (adobe.com) Let us know how you make out.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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You state that everything converted correctly, but then you go on to say that certain menus are unresponsive.

1. What did you convert?

2. Did you install a newly purchased copy of the software? If so, is it a legitimate copy?

3. Windows or Mac?

4. Does your machine meet requirements for PSE?

5. Is your problem with the Editor and/or the Organizer?

6. Please provide any additional information so that we may attempt to help you in a meaningful way.

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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1. Catalog file from version 19 to version 20. I was prompted to do this action.

2. Installed digital software purchased from Amazon.

3. Windows 10

4. Yes.

5. The organizer.

I also just installed it on my laptap. Same issue, can't access the File, edit, find and help menus. When I click on them, nothing happens.  Also, right clicking on a picture won't bring up the dialog box to delete, change date, etc. I have been a PE user since Version 2 and have never had any problems upgrading. 😞

 I really appreciate any help you can provide.

 

 

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Is the Amazon purchase via a link to download/install, or via disk (DVD)?

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Amazon provided me with a redemption code and then provided the Adobe link to redeem the purchase. Adobe   provided the serial number and the download. I've done this before with previous PE purchases.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Yes, I have done this as well in the past.

The fact that the problem is on two machines points to a generic issue.

Suggest that you call  Adobe.

Reach us by phone (adobe.com)

Let us know how you make out.

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Thank you for your help. I had a successful chat with a tech and all is well. The following is the link he sent me to resolve the issue:

https://helpx.adobe.com/elements-organizer/kb/mouse-cursor-not-visible-or-menus-not-opening

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