Videos not showing due to Codec

New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

I imported my photos from previous version, but the videos are not opening. as "codec not installed." I installed Quicktime as suggested, but still not working. There is no number to call support, so I am trying here instead.

TOPICS
Problem or error

Views

17

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

LATEST

You can start a Support chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  Support has limited hours of operation outside of the United States.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines