We are sorry, but you are in a country,...

[innas25178699]

Hi, I am facing a problem after installing Adobe Photoshop Elements 2019. I purchased this product online and downloaded it, but every time after installing it says:

We are sorry, but you are in a country where software distribution is restricted by U.S. Law. This application will now exit. Please un-install this application from your computer.

I talked to a Adobe customer service representative, but this didn't fix the problem. I still can't open the program.

Does anybody have a solution?

[Peru Bob]

Who did you purchase it from?

Where are you located?

[innas25178699]

From Staples. In Canada

[Test Screen Name]

Are you working for a company, or have set up personally, a VPN to somewhere else? If you don't know what I'm talking about, please go to IP Location Finder - Geolocation  and look at the locations it shows for you. Are they all in Canada?

[Medha_Sharma]

Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you share a screenshot of the error message that you received? This will help us in serving you better.

Thanks,

Medha

[innas25178699]

I checked IP Location Finder, and they are all in Canada.I downloaded it for myself.

[innas25178699]

OK, I found the problem.

I checked the country-setting of my Lap top and there was a country from Africa as my country location set. Instead of Canada.

Thanks to everybody who tried to help.