When I opened my photo image, Photoshop Elements 14 crashed with error of "AutoCropCore.dll"

Report · Mar 04, 2017

Hi, I'm new.

I have trouble with Photoshop Elements 14. It was working 1 month ago.

Problem:

When I opened my photo image, Photoshop Elements 14 crashed with an error of "AutoCropCore.dll"

How to fix this problem ?

Operation:

1.Lunch Photoshop Elements 14 form desktop icon.

2.Open my photo image, using menu > file > open.

3.Windows popup appear and Photoshop Elements freeze.

Windows popup : Photoshop elements 14 has stopped working.

Windows eventlog :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
+ <System>
- <EventData>
<Data>PhotoshopElementsEditor.exe</Data>
<Data>14.0.0.0</Data>
<Data>55df8c21</Data>
<Data>AutoCropCore.dll</Data>
<Data>1.0.0.1</Data>
<Data>53a17cfd</Data>
<Data>c0000005</Data>
<Data>0000000000016005</Data>
<Data>1c9c</Data>
<Data>01d29562702cf4ef</Data>
<Data>C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe</Data>
<Data>C:\Program Files\Adobe\Photoshop Elements 14\AutoCropCore.dll</Data>
<Data>a94883e8-f845-4636-8899-cd4a32e299c6</Data>
<Data />
<Data />
</EventData>
</Event>

Products:

Photoshop Elements 14

OS:

Windows 10

PhotoshopElementsEditor.exe

14.0.0.0

55df8c21

AutoCropCore.dll

1.0.0.1

53a17cfd

c0000005

0000000000016005

1c9c

01d29562702cf4ef

C:\Program Files\Adobe\Photoshop Elements 14\PhotoshopElementsEditor.exe

C:\Program Files\Adobe\Photoshop Elements 14\AutoCropCore.dll

a94883e8-f845-4636-8899-cd4a32e299c6

Regards;

Report · Mar 04, 2017

Maybe that dll is missing or corrupt:

You may have to uninstal and reinstall Elements to get it working.

Report · Mar 05, 2017

Thank you for your response.

I 've already reinstalled photoshop elements.

but, does'nt work. I'm in same situation still now.

how should I do?