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Where are my .dmg" files?

New Here ,
Nov 18, 2024 Nov 18, 2024

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Hello
I am completely new here and have a question regarding Elements and Premiere.
I bought a three-year license from "in-download". Something went wrong during or after the activation of the code, so I never saw the .dmg files. However, the code is activated. The supplier in the Netherlands nor the one in France did not respond to my questions. Does anyone have an idea where I could find those files on my iMac?

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Crash or freeze , Download and install , How to , Mac , Problem or error

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LEGEND ,
Nov 18, 2024 Nov 18, 2024

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Dmg files are normally on the desktop when mounted or in your downloads folder. Otherwise try using this link: https://www.adobe.com/products/elements-family/electronic-software-download.html

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New Here ,
Nov 18, 2024 Nov 18, 2024

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Thanks for the hint. However, the requested files are not there. I fear I have been scammed by in-download.nl

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LEGEND ,
Nov 18, 2024 Nov 18, 2024

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Adobe says that for purchases from third party sources you will receive a redemption code. I’m not sure  of the process but when redeemed it is meant to be linked to your Adobe ID.  Have you checked your Adobe account?

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New Here ,
Nov 19, 2024 Nov 19, 2024

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Yes, I checked my Adobe ID and the purchased files are not visible. 😞

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