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First of all... I am running Photoshop Elements 2018 in Windows 10. I do not have two Graphic Adapters. Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen. If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.
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Hi mikedjones1128,
Please specify the graphics card you are using.
Also try clearing media cache. For that go to Edit > Preferences > Files. Under Media Cache, Clear Cache.
Thanks,
Yachika
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Thank you responding Yachika. The one graphics adapter I have is Intel HD Graphics 620. I cleared the media cache but still have a black screen while it is playing the music and advancing. If I press pause the photo then appears. If i then resume the screen turns back to black. If I save it (though black screen) and then try to play I still get black screen (no photos). I repeated process of clearing media cache and still the same result.
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Hi,
Please try this one.
Go to application preferences > General and uncheck 'Use Graphics processor for video playback'.
Thanks,
Yachika
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I do not see that option here (see below)
...nor here
Please advise.
Thanks
On Thu, Jan 18, 2018 at 1:43 AM, yachikag68482697 <forums_noreply@adobe.com>
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Never mind... please disregard that last reply from me. I found it and
Unchecked it but when I put together a simple 10 photo slideshow the same
thing happened... (black screen while playing but if I hit pause the slide
appears). This is getting ridiculous. .
On Thu, Jan 18, 2018 at 6:58 AM, MICHAEL D JONES <mikedjones1128@gmail.com>
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Someone from Adobe Customer Support needs to contact me to get this resolved. I have already tried other Adobe suggestions to no avail. A slideshow should be a simple feature but I have already spent an excessive amount of time and energy to get this to work to no avail.
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I have the same problem, using 2018. I had also LOOKED for the suggested STAFF (?) fixes and found one about media card. did not work. I could not find a clear cache in the General. I'm sure it's another PSE problem that will go UNANSERED. jim
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Have exactly the same issue. Black screen on playback of slide show, and can 'skip' to individual frames - but app may also crash/freeze and have to restart machine.
Microsoft Surface Pro 4 (single - Intel Graphics 520) with Win 10 (1709).
I 'did' also have a warning on installation, and after I manually found the log file (as the link in the setup dialog didn't work 😕 (urlencoded) - it seemed it couldn't install Microsoft C++ 2017 redistributable, as I already had a 'newer' version (14.12.25810).
What gives? I upgraded specifically for the rewritten slideshow functionality, so this is a dealbreaker. Will try and get chat support whenever that's available.
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Tried creating another small slide show - same deal
Tried unticking 'use graphics processor for video playback' - no dice.
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Had Adobe support attempt to help then tell me that the Intel HD Graphics 520 (in Surface Pro 4) is not in compatible graphics adapters list.
I then updated to Windows 10 April 2018 update (1803) - just as a last try - and no dice. Will do some more checking, and report back if something miraculous happens - otherwise will unfortunately be going the refund route
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OK - so whadya know? I fiddled a bit more with the Elements Organizer, and something that was nagging at me previously made me check something. I noticed that when I'd picked some images and selected to create a slideshow, the maximise/restore icons in the top right of the window were somewhat non-functional - and the drop-down menus didn't work. Pretty much the only thing that worked was to click the 'X' to close the window - or wait for the 'black' slideshow to finish. The music was pretty jittery to start, but settled down after a couple of seconds.
I tried to manually resize, or 'move' the window, and after the window moved down fractionally - i.e. was no longer 'maximised' - the slide show appeared, and kept running. This was 'with' and 'without' the 'use graphics processor to render video' option ticked - no difference either way.
It's annoying that I'd have to wiggle it, just a little bit, each time, but realistically this allows me to pretty much get the job done.
There's still obviously glitches (as certain functions don't respond), and I'll decide whether I can live with it - but hopefully this helps someone else actually produce a slide show.
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Same here. Got the black screen. I clicked the minimize icon on the top right of the window and dragged the screen a bit to the left, and the video appeared. Very strange.
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Can you please try the workaround listed at : Troubleshoot slideshow and video playback issues
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Thanks for the link. I'd looked at this previously, but had another good look, and tried the registry change (no difference) - but spotted something I missed previously...
I'd suspected the issue I was having was related to some 'full screen' quirks - and so (after a couple of attempts to get the 'auto hide taskbar' option to stick in the 'off' position (i.e. - taskbar always visible) - I retried a slide show, and it worked just fine.
This is obviously inconvenient, as the Surface has a realtively small screen, and real-estate is valuable - hence usually having auto-hide taskbar 'on'.
So - my deduction here is that for one or more of the following scenarios:
this behaviour will occur, and none of the workarounds listed will fix the issue. The only 'fixes' are:
This smells like a bug to me - which feels like one of those 'in the middle' ones - as The Surface has a funky graphics card/scaling stuff going on, and the OS can be quirky with the taskbar - HOWEVER - this stuff works fine in PE 15 - so feels like PE16 doesn't cope well with certain hardware/OS/option combinations.
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VERY VERY nice solution. It does seem like this could be fixed on a version release if PSE staff are listening to these comments. One of their pages suggests a registry edit (with poor instructions, I might add) - with the potential disaster looming if the registry is corrupted ---BAD IDEA, Photoshop !!!!
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Windows 10, Photoshop Elements 2019, same issue. Slideshow is incompatible with autohide taskbar. Why is this so hard to fix Adobe?
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Thank you for posting. I have Photoshop Elements Organizer 2020 and changing the auto-hide toolbar setting to disabled worked for me on Windows 10. Really thought a fix like this would have been included by now.
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I tried the same on a windows 10 desktop, and it resolved the issue. The auto hide on the taskbar caused the slideshow to be black during playback. I agree with the above poster that is seems pretty easy of a fix, and while I recognize the complications of machines, drivers, OS, etc., it seems to be fixable enough.