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Why are my images appearing distorted! Please help.

New Here ,
May 23, 2018 May 23, 2018

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Distortion.001.jpeg

I don't know how to solve this. No matter what I do, the images render in this way in photoshop. I'm very new to Photoshop. Please help!

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correct answers 1 Correct answer

Community Expert , May 23, 2018 May 23, 2018

It looks like a GPU issue, however are you using a MAC and is that a PNG image?  There was bug a couple of releases ago the caused PNG files to open like that and it has been fixed. Just update to the latest release (now 19.1.4)

If that is not your issue then :

a. Please go to Help > System info and click Copy. Then paste the info into a post here so that we can see how Photoshop is set up on your system

b. Please give some details of your file and what you are doing when you see the distorted imag

...

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Community Expert ,
May 23, 2018 May 23, 2018

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It looks like a GPU issue, however are you using a MAC and is that a PNG image?  There was bug a couple of releases ago the caused PNG files to open like that and it has been fixed. Just update to the latest release (now 19.1.4)

If that is not your issue then :

a. Please go to Help > System info and click Copy. Then paste the info into a post here so that we can see how Photoshop is set up on your system

b. Please give some details of your file and what you are doing when you see the distorted image above

Dave

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Adobe Photoshop Elements Version: 20.0 (20220330.Git.dot.4f2a946) x64 Operating System: Mac OS 10.16.0 System architecture: Intel CPU Family:6, Model:0, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2 Physical processor count: 8 Processor speed: 2400 MHz Built-in memory: 16384 MB Free memory: 9614 MB Memory available to Photoshop Elements: 14565 MB Memory used by Photoshop Elements: 70 % ACP.local Status: - SDK Version: 1.34.1 - Core Sync Status: Unknown - Core Sync Running: Unavailable - Min Core Sync Required: 4.3.4.2 ACPL Cache Config: Unavailable Image tile size: 1024K Image cache levels: 6 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=982, right=1512 OpenGL Drawing: Disabled. License Type: Perpetual Serial number: 91550701626668154499 Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: /Applications/Adobe Photoshop Elements 2022/Support Files/ Photoshop Elements scratch has async I/O enabled Scratch volume(s): Startup, 460.4G, 129.2G free Required Plug-ins folder: /Applications/Adobe Photoshop Elements 2022/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/Plug-Ins/ Primary Plug-ins folder: /Applications/Adobe Photoshop Elements 2022/Support Files/Plug-Ins/ Additional Plug-ins folder: not set Installed components: dvametadata.framework dvametadata 11.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.4d2f597 79.4d2f597 ICUUnicode.framework ICUUnicode gtlib_12.0.23744 adbeape.framework adbeape 3.4.0.1 1.000000 ICUConverter.framework ICUConverter gtlib_12.0.23744 AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 11.1.0.0 AdobeACE.framework AdobeACE 2.20.02.48442 79.628125 AdobeOwl.framework AdobeOwl 5.5.9 mediacoreif.framework mediacoreif 11.1.0.0 manta.framework manta 2.0.00.1 1. mc_enc_mp4v.framework 10.6.19.4108 dvaunittesting.framework dvaunittesting 11.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.9.0.48477 79.627484 k2.framework k2 1 AIDE.framework AIDE 1.5.0.48477 79.627469 dynamiclink.framework dynamiclink 11.1.0.0 dvametadataUI.framework dvametadataUI 11.1.0.0 UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1" AdobeExtendScript.framework AdobeExtendScript 4.5.11.1 82.2 boost_filesystem.framework boost_filesystem 11.1.0.0 AdobeOLS.framework AdobeOLS 5.0 0 AdobeBIB.framework AdobeBIB 1.2.03.48442 79.628125 AdobeXMPFiles.framework AdobeXMPFiles 79.4d2f597 79.4d2f597 AdobeLinguistic.framework 22175 dvaplayer.framework dvaplayer 11.1.0.0 CIT.framework CIT AdobeAGM.framework AdobeAGM 4.30.87.48442 79.628125 adobe_caps.framework adobe_caps 10.0.0.8 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.628125 AdobePDFL.framework AdobePDFL 15.0.0.48443 79.422394 AutoCropCore.framework AutoCropCore 1 dvacore.framework dvacore 11.1.0.0 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.9.0.48477 79.627484 dvatransport.framework dvatransport 11.1.0.0 Cg.framework NVIDIA Cg boost_signals.framework boost_signals 11.1.0.0 FaceDetector.framework AdobeBreeze 2.0.2.1 1. AdobeXMP.framework AdobeXMPCore 79.4d2f597 79.4d2f597 AdobeJP2K.framework AdobeJP2K 1.2.2.48477 79.277121 dvaaudiodevice.framework dvaaudiodevice 11.1.0.0 LogSession.framework LogSession 8.2.0.16 AdobeScCore.framework AdobeScCore 4.5.11.1 82.2 AdobeSVGAGM.framework AdobeSVGAGM 1.0.48442 79.628125 dvametadataapi.framework dvametadataapi 11.1.0.0 CITThreading.framework CITThreading_boost WRServices.framework WRServices 12.1.0 12.1.0.1000 AdobeAXSLE.framework AdobeAXSLE 3.9.0.48477 79.627484 mc_mux_mp4.framework 10.6.19.5744 amtlib.framework amtlib 11.0.0.30 AdobeBIBUtils.framework AdobeBIBUtils 1.1.48442 79.628125 boost_threads.framework boost_threads 11.1.0.0 aif.framework aif 6.0.00.1 1. AdobeCoolType.framework AdobeCoolType 5.17.00.48442 79.628125 ems.framework ems 1 dvamediatypes.framework dvamediatypes 11.1.0.0 AdbePM.framework AdbePM 2.4.00.1 1. boost_date_time.framework boost_date_time 11.1.0.0 AdobeMPS.framework AdobeMPS 5.8.1.48432 79.628096 dvaui.framework dvaui 11.1.0.0 ahclient.framework ahclient 2.2.0.1 ICUData.framework ICUData gtlib_12.0.23744 dvamarshal.framework dvamarshal 11.1.0.0 Required plug-ins: Accented Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adjust Facial Features 16.1, Copyright © 2001-2015 Adobe Systems Incorporated - from the file “Liquify.plugin” Angled Strokes 21.0.2, © 1991-2019 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Spherize 16.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Sponge 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Straighten and Crop Image 12.0.1, Copyright © 2001-2010 Adobe Systems Incorporated - from the file “OnEdgeAuto.plugin” Straighten Image 12.0.1, Copyright © 2001-2010 Adobe Systems Incorporated - from the file “OnEdgeAuto.plugin” Sumi-e 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Texturizer 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 16.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Torn Edges 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 16.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Underpainting 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Water Paper 21.0.2, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 21.0.2, © 1991-2019 Adobe. 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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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b. I was trying to cover an image within a digitally scrapbooked page. I wanted to add an oblong piece of paper over the arrows and place the twig over that. Screenshot 2023-10-11 at 12.49.57 PM.png

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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this is what is happening on shape cutoutsScreenshot 2023-10-11 at 1.59.41 PM.png

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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@Ariadne Akasha there is a dedicated forum for Photoshop Elements

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New Here ,
May 23, 2018 May 23, 2018

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Hi Dave,

Thanks so much for responding right away!

Yes, I'm using a Mac & that is a PNG image. Mine is 19.1.1 release. I will update my version and hopefully that will fix things.

Best Regards,

Sneha.

--

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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LATEST

 

quote

Adobe Photoshop Elements Version: 20.0

By @snehak96026907

 

Moved from Photoshop to Photoshop Elements

 

Jane

 

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