Why isn't my Adobe ID accepted when installing Photoshop Elements 2020?

[RankMagic]

I just downloaded Photoshop Elements 2020 and it wants me to sign in with my Adobe ID.  The same login that got me here fails to be recognized. Do I need two different Adobe logins?

[99jon]

Go to My Account and check you can log-in with your email and password. If so, the same should work when signing-in to the software. After sign-in you should be able to license/activae with your serial number. This should only be needed one time. 

[RankMagic]

I think my problem is that I have a single user license and even though I can't be on two different computers at the same time, it looks like I need to get some sort of an additional license for my second computer.

[99jon]

You are permitted two activations. If you have already installed twice previously you will need to sign-out from one machine from under the help menu where you see your email.

[RankMagic]

I haven't installed this on more than one computer. I'll have to check into that with Adobe.

[Test Screen Name]

Is it definitely asking for Adobe ID? You're always asked for your system password when installing software, which should be different. 

[John Waller]

Mac or Windows?

Have you tried your local administrator username and password for your local computer?

[RankMagic]

Hi, John. I'm on Windows 10 and I am the administrator; it's my home computer and no one uses it but me.