why won't elements 14 open any files?

[jenas29792550]

every time elements is opened this message appears. can't access the program. have to force quit. what is going on?

[arshla jindal]

Hi Jena,

Please go through this forum post link:

Why the message " ... not a valid PDF document ..."?  and try out the initial solution mentioned here as per your OS and PSE version.

Please mention your outcome. We would assist you further in case of any query.

Thanks,

Arshla