Why won't Photoshop Elements 2019 load (open) when I click on icon?

[marilynk95066071]

I purchased and install Elements 2019 on Nov and used it for 2 months. A couple days ago, I wanted to edit some pictures.  I clicked on the icon receiving a blank screen and a circle with radiating dashes for about 4 sec. then it disappeared.  i'm frustrated. What's the problem?  Is there a way to contact an individual to seek an answer to this problem?

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[marilynk95066071]

How do you do the backup or rollback?

[Peru Bob]

What video card do you have?

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[Greg_S.]

What OS are you using?

[marilynk95066071]

I'm using Microsoft windows.

[Medha_Sharma]

Hello,

Could you please navigate to C:\Program Files\Adobe\Photoshop Elements 2019 and launch PhotoshopElementsEditor.exe by double-clicking on it? You could also right-click on the exe file and choose Run as administrator.

If that works, then you can pin it to the Taskbar or have its shortcut on the Desktop.

Thanks,

Medha

[marilynk95066071]

I tried your suggestions. navigate to C:\Program Files\Adobe\Photoshop Elements 2019 and launch PhotoshopElementsEditor.exe by double-clicking on it? It didn't work. I navigated to C: drive and double clicked where Adobe Photoshop Elements 2019 opened with a rotation sun rays then disappeared back to main screen. It did not make it to PhotoshopElementsElements.exe. So I could not double click on it.

You could also right-click on the exe file and choose Run as administrator. It didn't work. I right-clicked on it which opened and choose Run as administrator. I clicked on it then clicked on the yes I want to allow this app to make changes. Next screen adobe Photoshop Elements 2019 opened with a rotation sun rays then disappeared back to main screen.

Is there any way to talk with a live person?

[Peru Bob]

Chat support is available here:

Contact Customer Care

[Medha_Sharma]

marilynk95066071  wrote

I tried your suggestions. navigate to C:\Program Files\Adobe\Photoshop Elements 2019 and launch PhotoshopElementsEditor.exe by double-clicking on it? It didn't work. I navigated to C: drive and double clicked where Adobe Photoshop Elements 2019 opened with a rotation sun rays then disappeared back to main screen.  It did not make it to PhotoshopElementsElements.exe. So I could not  double click on it.

Could you please confirm if you clicked on PhotoshopElementsEditor.exe or Adobe Photoshop Elements 2019 shortcut? Please try double-clicking the PhotoshopElementsEditor.exe and let me know if you were able to launch the application.

Thanks,

Medha

[marilynk95066071]

I was not able to click on PhotoshopElementsEditor.exe because it never appeared when I located C:\Program Files\Adobe\Photoshop Elements 2019.

[Peru Bob]

  wrote

I was not able to click on PhotoshopElementsEditor.exe because it never appeared when I located C:\Program Files\Adobe\Photoshop Elements 2019.

You will need to uninstall and reinstall if that is the case.