Win 10 and PSE 9

[Nelly2Belle]

Have desktop that has PSE 9 and PRE 9 on it since I bought them.  Worked fine until Microsoft pushed WIN 10 the computer.  Now the dropdowns in PSE are empty, rendering the commands useless.  No errors are indicated.  I uninstalled both and reinstalled them both and there was no change.  Does anyone know what I should do?

[kglad]

try resetting your preferences -

photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences...

premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

[Nelly2Belle]

Using the suggested alt/control/shift method results in nothing in PSE other than the initial start up screen.  I click on EDIT and the 'normal' looking screen appears but, again, all the dropdowns are almost totally black and can't be read on this screen.  In PRE, I can get to Edit>Preferences and there are 11 selections but there is no selection for resetting preferences.  I remember which block in PSE allows a photo file to open.  Now it is letting me open jpg files but none of the dropdowns can be read so are useless.

[John T Smith]

Version 15 is compatible with Win10

Version 15 is 64bit only for both Photoshop Elements and Premiere Elements

http://www.adobe.com/in/products/photoshop-premiere-elements.html

Buying Elements online is for ONE platform https://forums.adobe.com/thread/2245264

-be VERY SURE you select the Mac or Windows version that you need for your computer

[Nelly2Belle]

This was my fear - incompatibility.  By the way, Version 9 will not install on a Windows 8.1 machine either.  Both of these machines are 64-bit.  I have no issue with the point of ONE platform.  I had hesitated in buying Version 15 because of the many complaints regarding removal of features from Version 14 to Version 15.

[kglad]

you can use compatibility mode to install, but you still should reset your preferences first.

[Jeffrey_A_Wright]

Moving this discussion to the Photoshop Elements forum.

[kglad]

if you didn't see confirmation of your preferences resetting, delete the preference files.

[Nelly2Belle]

I see NO path for deleting preference files.