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Windows 10 creator update broke PS elements 7

New Here ,
May 11, 2017 May 11, 2017

After installing windows 10 creator update my Photo Shop Elements 7 will open but will not display correctly and is unusable. I have the original CD and I have uninstalled and reinstalled twice to no avail. I have also install a patch from the Adobe tech support site.

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correct answers 1 Correct answer

Community Expert , May 11, 2017 May 11, 2017

Sorry, Adobe does not go back and update old programs for new operating systems

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Community Expert ,
May 11, 2017 May 11, 2017

Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

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New Here ,
May 11, 2017 May 11, 2017

I surely know who to blame, Microsoft killed PS elements 7. I was hoping for a patch from Adobe even though I know its not their fault. I tried running it in compatibility mode, but it is still a no go. Anyone else have a thought? Thanks to John T smith for his input. My dilemma is when that update becomes mandatory all my computers will not run that program and I will be forced to upgrade.

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Community Expert ,
May 11, 2017 May 11, 2017

Sorry, Adobe does not go back and update old programs for new operating systems

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New Here ,
Jul 27, 2017 Jul 27, 2017

So John, what is the answer to the dilemma, which I share?How can we get Adobe Elements to work again? I assume it's going to be an expensive update? Maybe?

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Adobe Employee ,
Aug 02, 2017 Aug 02, 2017

Solution to a similar problem is being talked about in this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/photoshop-element s-10-pull...

Please see if this is helpful.

Thanks,

Anwesha

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New Here ,
Aug 03, 2017 Aug 03, 2017
LATEST

Thanks, I've already read this and it doesn't answer my question. Hence my

question.

Best,

Geoff

On Thu, 3 Aug 2017 at 05:07, Anwesha Dev Chaudhary <forums_noreply@adobe.com>

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