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windows 11 photoshop elements and premiere elements 2021 can't log in

Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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after installation its ask for adobe id inlog but then i get a white screen with nothing in it this on a desktop 

before with windows 10 no problem 

On my other computer (laptop) with windows 11 no problems

The version of windows is both windows 11 pro version 21H2  Build 22000.258

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Download and install, Problem or error, Windows

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correct answers 1 Correct answer

Community Beginner , Oct 26, 2021 Oct 26, 2021
I did get help from adobe but the only way to install was to make a new install windows 11 on my desktop.and then it was working.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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sto usando adobe photoshop elements 13  con windows 10  e vorrei sapere se sarà compatibile con il prossimo rilascio di windows 11.

Grazie

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Community Beginner ,
Oct 22, 2021 Oct 22, 2021

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Andrvdweide_0-1634895386028.png

this what i get when i want to log in

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi,

 

Could you please use the Adobe log collecor tool to collect logs and share with us.

The log collector tool can be downloaded from the below link and the steps to use the tool is mentioned on the same page.

 

log collector tool download link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

To get you unblocked, if you have any other Adobe application installed on your machine, Can you try to login through it and see if you are able to bypass the login screen in Premiere Elements and launch Editor.

 

Thanks,

Vipin

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I did get help from adobe but the only way to install was to make a new install windows 11 on my desktop.

and then it was working.

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