Y a quelqu'un chez ADOBE?

New Here ,
May 15, 2022 May 15, 2022

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D'abord je tiens à dire que je suis scandalisé par le fait que l'entreprise ADOBE laisse les clients se débrouiller entre eux au lieu de prendre ses responsabilités et répondre dirctement à ses clients; sur ce, suite à un changement d'ordinateur, je souhaite installer Photoshop sur mon nouvel ordi, mais qd je clkique sur le lien de téléchargement de mon compte, il est indiqué: "il faut télécharger la version de windows la plus récente"; or, je suis à jour de toutes mes mises à jour windows; merci de votre aide 

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correct answers 2 Correct answers

Adobe Community Professional , May 15, 2022 May 15, 2022

You says "install Photoshop" which I assume means Photoshop Elements.

 

This issue has been reported by others in the past. One frequently successful, albeit rather odd, solution is to download and install the Creative Cloud desktop app first. No need to subscribe to anything. Just install then forget about it.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Then try installing Elements.

 

Alternatively, try

https://helpx.adobe.com/photoshop-elements/kb/update-required.html

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Adobe Community Professional , May 24, 2022 May 24, 2022

I was installing PSE 2020 on Windows 11 a couple of days ago and had to install the Creative Cloud app as suggested by John Waller. in order to complete the download.  Without the CC app installed, it would stop at 80%.

 

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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What version of Photoshop Elements are you trying to install?

What operating system and version number is installed?

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New Here ,
May 24, 2022 May 24, 2022

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Thk you, I try to install Photoshop Element 2019 Version 17 ; I'm with Windows 11. thx

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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See if this article helps you.  It should work for Elements as well as the Creative Cloud.

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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You says "install Photoshop" which I assume means Photoshop Elements.

 

This issue has been reported by others in the past. One frequently successful, albeit rather odd, solution is to download and install the Creative Cloud desktop app first. No need to subscribe to anything. Just install then forget about it.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Then try installing Elements.

 

Alternatively, try

https://helpx.adobe.com/photoshop-elements/kb/update-required.html

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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I was installing PSE 2020 on Windows 11 a couple of days ago and had to install the Creative Cloud app as suggested by John Waller. in order to complete the download.  Without the CC app installed, it would stop at 80%.

 

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New Here ,
May 24, 2022 May 24, 2022

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Thanks all folks for the help  it was indeed necesary to download Creative thing to install it.. 

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