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2020 Organizer won't launch

Community Beginner ,
Jan 04, 2020

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Hi I just installed Photoshop Elements and Premiere Elements 2020 on Windows 10 and when I try to start organizer from the initial start up screen nothing happens I can start editor and Premiere from this screen but not organizer. Even going into editor or Priemiere and trying to launch organizer won't work. The only way to get organizer is to reboot then it will work. But if I then turn it off and try later same thing I will have to reboot to get organizer to work

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Organizer, Problem or error

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2020 Organizer won't launch

Community Beginner ,
Jan 04, 2020

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Hi I just installed Photoshop Elements and Premiere Elements 2020 on Windows 10 and when I try to start organizer from the initial start up screen nothing happens I can start editor and Premiere from this screen but not organizer. Even going into editor or Priemiere and trying to launch organizer won't work. The only way to get organizer is to reboot then it will work. But if I then turn it off and try later same thing I will have to reboot to get organizer to work

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Organizer, Problem or error

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Jan 04, 2020 2
Adobe Employee ,
Jan 06, 2020

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Hi there,

 

Sorry that Photoshop Elements 2020 does not launch on your computer running Windows 10. Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/in/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.h... and let us know if that helps?

 

Thanks,

Akash

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Jan 06, 2020 0
Community Beginner ,
Jan 10, 2020

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Thank you for the response. The link you sent put me on a page that said “This issue occurs only on computers upgraded to the Windows 10 operating system from an earlier version of Windows. The issue does not occur on computers on which Windows 10 was installed after formatting the disk drive.”
I in fact just did a clean re-install of Windows before installing Photoshop.
I did follow the first instruction which said to check the debug data base and found the  DS.ForceCPUOnly to read false false I changed it to read true false as per instruction but this hasn’t helped.
I didn’t follow any other instructions because they are for crashes during launch. I don’t believe Photoshop organizer even tries to lanch in my instance.

To re-cap I just did a clean reinstall of windows then purchased and installed Photoshop Elements and Premiere Elements.
I can launch the Organizer 1X then the next time I try it won’t launch at all. Not from the original screen or from Editor or Premiere Elements. The only way I can get Organizer to launch is to restart my computer. Then it will work 1X but if I shut the app off it won’t work again until the next computer restart.

Sent from Mail for Windows 10

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Jan 10, 2020 0
Community Beginner ,
Jan 21, 2020

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I have exactly the same problem, only on Mac. Every time I try to open Organizer 2020 I get a loooong error message. I've tried removing the software (i.e. uninstalling Photoshop and Premier Elements 2020 and reinstalling them. I've been through just about every 'solution' I can find on the internet, but every time I launch it all I get is pages and pages in a Problem Report. Photoshop and Premier work OK independently of Organizer. Any ideas on a solution for Mac (rather than Windows 10)?

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Jan 21, 2020 0
Adobe Employee ,
Jan 22, 2020

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Can you please try creating a new catalog and launch Organizer by following:

  • Launch organizer by pressing the Shift key
  • It will give you an option to create a new catalog
  • Try creating a catalog and see if organizer works

 

if it works, then problem is with the existing catalog.

Let me know how it goes.

 

Regards,

Nidhi

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Jan 22, 2020 0
Community Beginner ,
Jan 23, 2020

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Hi Nidhi,

 

Thanks for replying. I tried that but I still get the pages of error messages with the new catalog. For the first time I got a pop-up from Adobe to send my error files, which I did. Sadly it ran a diagnostic, but didn't offer any automated advice.

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Jan 23, 2020 0
Community Beginner ,
Feb 11, 2020

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I'm having the exact same problem, no fix available. 

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Feb 11, 2020 0
Adobe Employee ,
Feb 11, 2020

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Is there any cloud backup software on your system?

 

Can you please try to run the Organizer in Safe mode and see whether it runs:

To start up in safe mode:

  1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

 

This will let you know if there is any other program on the system which is not allowing Organizer to launch.

 

Regards,

Nidhi

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Feb 11, 2020 1
Community Beginner ,
Feb 12, 2020

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Hi Nidhi!

That seems to be the problem. I opened in Safe Mode and it worked fine. Sadly it doesn't tell me what is preventing it! I can even add photos to the Organizer, but when I reboot in regular mode, Organizer ceases to function again. I've added a link to a word printout of the loooong error message, in case that helps.

I run Acronis backup on the cloud, so from your comments that's the most likely suspect.

Hopefully there is a cure for it (or will be soon). It would be tedious only being able to use Elements in Safe mode!

Here's the link to the error message:

https://www.dropbox.com/transfer/AAAAABNyVYHky53QwCOYsBEenu_i-so2N5trA8_nF6co3mf1i4DDkRE  

 

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Feb 12, 2020 0
Adobe Community Professional ,
Feb 11, 2020

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Does this only happen on a second launch of the Organizer after a reboot?  If so, have you checked Task Manager to see whether the program closed properly.  It sometimes hangs on closing and will not relaunch if it is in this state.

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Feb 11, 2020 0
Community Beginner ,
Feb 13, 2020

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Mine works fine in safe mode also. As soon as i reboot into regular mode, it crashes. Please anyone do you have any update on how to get this working? It's super frustrating! 

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Feb 13, 2020 0
Community Beginner ,
Feb 13, 2020

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Thanks for the suggestion, Greg. I opened Activity Monitor (the equivalent of Task Manager on Mac) and close everything which said 'adobe' or 'elements', but got the same result: crash of Organizer 2020. So far the only workaround seems to be to open in Safe Mode and work in that...

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Feb 13, 2020 0
Adobe Community Professional ,
Feb 13, 2020

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If you are using Acronis True Image, try adding the program executables in the Manage Processes module.
Ashampoo_Snap_2020.02.13_13h03m29s_001_.png

Alternatively, stop the Acronis Active Protection service.

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Feb 13, 2020 0