ACR 13.0 in PSE2021 - Crop tool extremely slow.

Adobe Community Professional ,
Dec 29, 2020

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I wonder if I am the only one with the following issue:

When I want to use the new crop tool in the PSE2021 Camera raw plugin, the tool is so slow as being totally unusable. Either dragging the guides or moving the photo behind the selection is virtually impossible and reacts totally randomly.

If I use the full ACR version with Bridge or Photoshop, using the tool is fluid, and the speed is normal.

I do not speak about the new implementation of the ACR crop tool, which I find totally unintuitive and akward to use, as also appears in a lot of complaints in the feedback forum, only on the speed to move the selection or the image.

 

I have disabled Acronis active protection, which formerly slowed down ACR seriously.

The comparison is on the same computer:

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 8131 MB
Free memory: 2019 MB
Memory available to Photoshop Elements: 7424 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: 1.29.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Image tile size: 128K
Image cache levels: 6
Font Preview: Medium
TextComposer: East Asian
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
License Type: Perpetual

 

So, am I the only one with this issue with the crop tool?

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Adobe Community Professional ,
Dec 30, 2020

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Yes the Crop Tool in acr 13.0 is virtually unusable here as well with pse 2021 running on macOS 10.14.6

Same crappy preformance under my windows 10 x64 20H2 also.

 

I believe the reason is photoshop elements is not using the GPU in acr like photoshop cc does.

That could be a bug as well in both versions, however, if in photoshop cc one goes to Edit>Preferences>Camera Raw>Performance and turns off Use Graphics Processor, the Crop Tool behaves terribly just like in photoshop elements.

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Adobe Community Professional ,
Dec 30, 2020

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Jeff,

That makes sense. I have tried myself to disable/reenable the GPU in Elements, but I did not think of disabling the GPU in Photoshop... I have added a comment in my post in the feedback forum.

https://feedback.photoshop.com/conversations/photoshop-elements/acr-130-in-pse2021-crop-tool-extreme...

If other PSE users are concerned by the bug, it would be useful to add your vote to the request.

 

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Adobe Community Professional ,
Dec 31, 2020

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Michel, I dealt with this about a month ago.  I don't remember exactly how I solved the problem but I think I ended up making sure that Acronis active protection was disabled for both the Editor and the Organizer.  And then for good measure I totally removed Acronis from my machine.  I believe I was also having the same problem with CC until ACR was updated to 13.1. 

 

Added:  But I can also confirm Jeff's finding that turning off the GPU in Photoshop CC ACR reverts the program to the bad behavior.

 

 

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Adobe Community Professional ,
Dec 31, 2020

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Greg,

 

Michel, I dealt with this about a month ago. I don't remember exactly how I solved the problem but I think I ended up making sure that Acronis active protection was disabled for both the Editor and the Organizer. And then for good measure I totally removed Acronis from my machine. I believe I was also having the same problem with CC until ACR was updated to 13.1.

 

For me, Acronis active protection is turned off for all softwares, not only the editor and organizer. Other features than the crop tool work normally, no speed difference compared to ACR 13.1 in Photoshop.

 

Do  you mean you have been able to solve the slowness issue in the Elements ACR 13.0 crop tool ?

 

 

 

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Adobe Community Professional ,
Dec 31, 2020

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Yes, the ACR crop tool is now perfectly acceptable with its performance.  But most of the work is being performed by the CPU, not the GPU, and I have a powerful CPU.  The Task Manager is showing a 2-3% GPU usage when the Crop Tool is being used, whereas the CPU utilization increases by about 30%.  And this is the same whether GPU is turned on or off in the Editor's Peformance preferences.  BTW, is your graphics card recognized in the Performance tab?

 

Before, I got rid of Acronis, all ACR tool sliders were having issues.  So, maybe the Crop tool has more to do with the computer's hardware and it was just a coincidence that I was able to use ACR after Acronis was disabled.  I should have made better note of what I did.

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MichelBParis AUTHOR LATEST
Adobe Community Professional ,
Dec 31, 2020

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Greg,

My GPU is recognized and works as expected in the ACR13.1 of Photoshop.

As stated in my original post, I have disabled Acronis, so your explanation that a stronger CPU can manage the crop tool is likely. I'll try to find a comment from another user in a different forum: the crop tool seemed to be acceptable but slower than the Photoshop version. That would also explain that the new version was not rejected in Adobe's testing.

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