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Adding media: Not responding

New Here ,
Jul 19, 2019

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I attempt to add media. After clikcking on "Get Media" I select the file and then it goes to "adding media" and then it freezes.

After a minute it says not responding and I have to close out.

I have used this program many a time, including last night. All of the sudden it is not working...

How do I fix that?

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Adding media: Not responding

New Here ,
Jul 19, 2019

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I attempt to add media. After clikcking on "Get Media" I select the file and then it goes to "adding media" and then it freezes.

After a minute it says not responding and I have to close out.

I have used this program many a time, including last night. All of the sudden it is not working...

How do I fix that?

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119

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Jul 19, 2019 0
Adobe Community Professional ,
Jul 19, 2019

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Jul 19, 2019 0
Adobe Community Professional ,
Jul 19, 2019

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What version of Elements are you using, and what OS?

Where are you importing from?  And how large is your catalog?

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Jul 19, 2019 0
Adobe Employee ,
Jul 22, 2019

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Hi Aaron,

Sorry to hear about Photoshop Elements freezing, let's make it right.

Could you please check the suggestion by Bob and share the details asked by Greg?

Also, please have a look at this article and try the steps mentioned here: Troubleshoot system errors, freezes, and crashes in Photoshop Elements

Let us know if it helps.
Regards,
Sahil

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Jul 22, 2019 0