Adobe Digital Negative Converter

Community Beginner ,
Feb 01, 2020 Feb 01, 2020

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I have just   bought a Nikon D7500. And can not get Photoshop elements 2020 or adobe Digital Negative Converter to read the RAW files from the camara. As I read the documentation this should not be a problem, with the current newest versions. 

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Community Beginner , Feb 01, 2020 Feb 01, 2020
I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.Thanks for you help.

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Adobe Community Professional ,
Feb 01, 2020 Feb 01, 2020

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I just downloaded a test sample from the D7500 and it opens normally in my PSE2020.

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Community Beginner ,
Feb 01, 2020 Feb 01, 2020

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So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel.

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Adobe Community Professional ,
Feb 01, 2020 Feb 01, 2020

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>> But not with my pictures.

 

Would you mind uploading a sample picture to Dropbox (or similar) and posting a link here so we can try opening it?

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Adobe Community Professional ,
Feb 01, 2020 Feb 01, 2020

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"So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel."

Yes, there must be something different about your own raw files. I believe you'll get better help from D7500 owners which are using the same OS version as you are. The problem will be to make the issue reproducible for Adobe.

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Community Beginner ,
Feb 01, 2020 Feb 01, 2020

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I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help.

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Adobe Community Professional ,
Feb 01, 2020 Feb 01, 2020

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"I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help."

I should have thought about that possibility. Indeed there has been many discussions about that Nikon transfer glitch a few years ago.

Glad you are ok now.

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