Highlighted

Adobe Digital Negative Converter

Community Beginner ,
Feb 01, 2020

Copy link to clipboard

Copied

I have just   bought a Nikon D7500. And can not get Photoshop elements 2020 or adobe Digital Negative Converter to read the RAW files from the camara. As I read the documentation this should not be a problem, with the current newest versions. 

Correct answer by LarsSkoett | Community Beginner

I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help.

TOPICS
New user

Views

236

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Digital Negative Converter

Community Beginner ,
Feb 01, 2020

Copy link to clipboard

Copied

I have just   bought a Nikon D7500. And can not get Photoshop elements 2020 or adobe Digital Negative Converter to read the RAW files from the camara. As I read the documentation this should not be a problem, with the current newest versions. 

Correct answer by LarsSkoett | Community Beginner

I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help.

TOPICS
New user

Views

237

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 01, 2020 0
Adobe Community Professional ,
Feb 01, 2020

Copy link to clipboard

Copied

I just downloaded a test sample from the D7500 and it opens normally in my PSE2020.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 0
Community Beginner ,
Feb 01, 2020

Copy link to clipboard

Copied

So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 0
Adobe Community Professional ,
Feb 01, 2020

Copy link to clipboard

Copied

>> But not with my pictures.

 

Would you mind uploading a sample picture to Dropbox (or similar) and posting a link here so we can try opening it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 0
Adobe Community Professional ,
Feb 01, 2020

Copy link to clipboard

Copied

"So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel."

Yes, there must be something different about your own raw files. I believe you'll get better help from D7500 owners which are using the same OS version as you are. The problem will be to make the issue reproducible for Adobe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 0
Community Beginner ,
Feb 01, 2020

Copy link to clipboard

Copied

I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 1
Adobe Community Professional ,
Feb 01, 2020

Copy link to clipboard

Copied

"I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

Thanks for you help."

I should have thought about that possibility. Indeed there has been many discussions about that Nikon transfer glitch a few years ago.

Glad you are ok now.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 01, 2020 1