Adobe PDF reader and Photoshop elements 15 won't open!

New Here ,
Apr 13, 2019

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Hello everyone and hopefully Adobe support.  I have just purchased a new iMac running macOS Mojave 10.14.4 and I have tried downloading photoshop elements 15 which I purchased a while back and entered the serial number to open but it will not run.  I am having the same issue downloading the adobe pdf reader.

I cannot install either of them, please can Adobe support or someone help me? Thank you

Stephen

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Adobe Community Professional ,
Apr 13, 2019

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mojave's not compatible with pse 15 so i'm not sure you can fix that problem but you can try resetting your preferences -

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

for adobe reader you should download and install the latest version, Adobe Acrobat Reader DC Install for all versions

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Adobe Community Professional ,
Apr 13, 2019

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This is not Adobe tech support but a user-to-user forum.

I think PS Elements 15 was built to run on El Capitan.

Photoshop Elements system requirements

You could ask in the PS Elements forum  if anyone there has had luck running it on latest Mojave.  I kind of doubt it though.  Apple has made a lot of significant changes to their OS.

Photoshop Elements Forum

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Most Valuable Participant ,
Apr 14, 2019

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Acrobat Reader shouldn't ask for a serial number, and should work in Mojave. Be very sure only to download the official Adobe app, or you could get malware.  What happens when you try to run Reader? Please give full details.

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Most Valuable Participant ,
Apr 14, 2019

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