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Adobe Photoshop Elements 5 Invalid Serial Key

New Here ,
Feb 19, 2020

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I have a perfectly good (purchased and licensed) version of Photoshop Elements 5 installed on a computer I am throwing away. I still have the install disc but misplaced the envelope with serial installation key. When I look on the installed version on old computer to retrieve serial number, it is giving a 20 digit serial number. I am getting an error message when trying to use this to install on new computer as the installation key has 24 digits. Adobe was unable to help with this and directed me to here. Is there anyway to retrieve the 24 digit serial number on the already installed version so I can put it on my new computer?

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Adobe Photoshop Elements 5 Invalid Serial Key

New Here ,
Feb 19, 2020

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I have a perfectly good (purchased and licensed) version of Photoshop Elements 5 installed on a computer I am throwing away. I still have the install disc but misplaced the envelope with serial installation key. When I look on the installed version on old computer to retrieve serial number, it is giving a 20 digit serial number. I am getting an error message when trying to use this to install on new computer as the installation key has 24 digits. Adobe was unable to help with this and directed me to here. Is there anyway to retrieve the 24 digit serial number on the already installed version so I can put it on my new computer?

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Installation

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624

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Feb 19, 2020 0
Most Valuable Participant ,
Feb 19, 2020

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Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- when you find your serial number(s) write them down and put in a desk drawer (and this time don't lose it)

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Feb 19, 2020 0
New Here ,
Feb 20, 2020

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May try this on the computer we are ditching. Thanks

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Feb 20, 2020 0
Most Valuable Participant ,
Feb 19, 2020

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No, you needed to keep the original number safe. Most software doesn’t show a full serial number, otherwise someone could just sit at your computer and steal the license. 

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Feb 19, 2020 0
New Here ,
Feb 20, 2020

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I think we have a time machine in the basement but we dont have the serial number for that either 🙂

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 19, 2020

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If you still have access to the Adobe.com account that you used to register the product, it will have the serial number listed.

Go to your account profile, click on Register a product, then click on the My Products link:

 

Ashampoo_Snap_2020.02.19_23h52m05s_000_.png

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Feb 19, 2020 0
New Here ,
Feb 20, 2020

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I doubt we still do. It was a long time ago. Will look into it. Thanks! May need to amend title of thread though with "and how do I report the fradulent and misleading private messages I've been getting since I posted this?" 

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 20, 2020

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Please post the name of the scammer/email address they are using here.  You can also send me a PM and I will pass the information to the Adobe Admins.

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Feb 20, 2020 0
New Here ,
Feb 20, 2020

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I reported it (should earn me a serial key, no?? 🙂 ) but it was thus:

 

From: Stephen_Parker1
Date: Feb 20, 2020 06:37 AM
Hi,
You can Directly send Email to our Customer Care Team at Email Address:- Adobesystems@outlook.in and they will help you via Email.
Team Adobe

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Feb 20, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Feb 20, 2020

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Thanks for the information. 

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Feb 20, 2020 0