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Adobe Photoshop Elements & Premiere Elements: How Can I Use These 2 Products (Initially Bought for an iMac) on a Windows 10 Machine?

New Here ,
Jul 07, 2019

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Dear All,

Back in 2018 I´ve acquired these 2 Adobe products for an iOS device.

I have switched to a Windows 10 machine recently and would like to continue to use these products, not bury them with my old iMac.

When I look under ORDER HISTORY on my Adobe account, I can see both products, both downloadable, but only as .DMG files.

However, the table showing me the bought products notes under PLATFORM Mac/Win but the downloadable file is only the forementioned .DMG

So the question is: can I use these products, previously purchased for iOS, on Windows 10?

I very much appreciate any leads on how to achieve using these products on my Windows 10 machine.

Thank you, Adobe Community.

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Adobe Photoshop Elements & Premiere Elements: How Can I Use These 2 Products (Initially Bought for an iMac) on a Windows 10 Machine?

New Here ,
Jul 07, 2019

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Dear All,

Back in 2018 I´ve acquired these 2 Adobe products for an iOS device.

I have switched to a Windows 10 machine recently and would like to continue to use these products, not bury them with my old iMac.

When I look under ORDER HISTORY on my Adobe account, I can see both products, both downloadable, but only as .DMG files.

However, the table showing me the bought products notes under PLATFORM Mac/Win but the downloadable file is only the forementioned .DMG

So the question is: can I use these products, previously purchased for iOS, on Windows 10?

I very much appreciate any leads on how to achieve using these products on my Windows 10 machine.

Thank you, Adobe Community.

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Jul 07, 2019 0
Adobe Community Professional ,
Jul 07, 2019

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Since you don't see the Windows version in your order history, try going to this link.  About half way down the page you will see a "Contact us" link.  This will start a support chat which should be able to assist you.

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Jul 07, 2019 1
Most Valuable Participant ,
Jul 07, 2019

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Note: to avoid really confusing tech support, be sure not to talk about an iOS device, because that's an iPhone, iPad or iPod only. What you had was a Mac, and they run macOS.

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Jul 07, 2019 2
Adobe Employee ,
Jul 11, 2019

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Hi missescone,

I've sent you a private message. Please check and reply to it.

Thanks,

Akash

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Jul 11, 2019 0