All kinds of problems with Photoshop Elements since upgrade to Windows 10 version 1803 (April Update)

Report · May 02, 2018

My laptop upgraded to the latest Windows 10 release (version 1803, April update) last night. Since then I've got all kinds of problems with Photoshop Elements 2018. Error messages all over the place, including

When trying to "save for web" I always receive an error "The operation could not be completed"
When trying to change settings I get a random message "An integer between 50 and 8 is required. Closest value inserted"
In the quick mode when attempting an adjustment (e.g. sharpen) a message "Could not complete your request because the active layer is empty.", followed by "Could not complete the Adjust Sharpness command because there is not enough memory (RAM)."

Until the Windows update/upgrade Photoshop Elements worked perfectly fine, no issues at all. Is there some incompatibility issue with the latest Windows 10 release?

System details:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423) x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 1729 MHz

Built-in memory: 4028 MB

Free memory: 688 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1600

Display: 2

Display Bounds: top=-1200, left=-193, bottom=0, right=1727

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: [redacted]

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\[redacted]\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

Startup, 451.1G, 155.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

ACE.dll ACE 2017/04/18-17:59:35 79.581797 79.581797

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOLS.dll Adobe Online Services 5.0

AdobeOwl.dll Adobe Owl 5.2.9

AdobePDFL.dll PDFL 2017/01/06-01:09:52 79.211776 79.211776

AdobePIP.dll Adobe Product Improvement Program 7.4.1.63.45453

AdobeXMP.dll Adobe XMP Core 2017/03/02-16:59:38 79.160302 79.160302

AdobeXMPFiles.dll Adobe XMP Files 2017/03/02-16:59:38 79.160302 79.160302

adobe_caps.dll Adobe CAPS 10,0,0,8

AGM.dll AGM 2017/04/18-17:59:35 79.581797 79.581797

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000

ARE.dll ARE 2017/04/18-17:59:35 79.581797 79.581797

AutoSelection.dll Adobe Photoshop Editor 16.0

AXE8SharedExpat.dll AXE8SharedExpat 2017/02/24-17:53:28 79.580410 79.580410

AXEDOMCore.dll AXEDOMCore 2017/02/24-17:53:28 79.580410 79.580410

Bib.dll BIB 2017/04/18-17:59:35 79.581797 79.581797

BIBUtils.dll BIBUtils 2017/04/18-17:59:35 79.581797 79.581797

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cast_api.dll Cast 1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/04/18-17:59:35 79.581797 79.581797

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ems.dll Elements Organizer 16.0

ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872

Eyeopener.dll Adobe Photoshop Editor 16.0

FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

JP2KLib.dll JP2KLib 2017/03/17-01:07:02 79.265847 79.265847

libeay32.dll The OpenSSL Toolkit 1.0.1p

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.63.45453

mediacoreif.dll photoshopdva 8.0.0

mona.dll Adobe Photoshop Editor 16.0

MPS.dll MPS 2017/03/21-04:44:30 79.581008 79.581008

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop Elements Editor 16.0

platform.DLL Adobe Help System 1, 0, 0, 1

Plugin.dll Adobe Photoshop Editor 16.1

PSArt.dll Adobe Photoshop Elements Editor 16.0

PSViews.dll Adobe Photoshop Elements Editor 16.0

ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872

seledit.dll Seledit 1.0

ssleay32.dll The OpenSSL Toolkit 1.0.1p

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19

VulcanControl.dll Vulcan Application Control Library 5.2.0.35

VulcanMessage5.dll Vulcan Message Library 5.2.0.35

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

Required plug-ins:

Accented Edges 16.1

Adjust Facial Features 16.0

Angled Strokes 16.1

Auto Divide 12.0.1

Auto Shake Reduction 16.0

Average 16.1 (2015.1 x001 x003)

Bas Relief 16.1

BMP 16.0

Camera Raw 10.2

Camera Raw Filter 10.2

Chalk & Charcoal 16.1

Charcoal 16.1

Chrome 16.1

Clouds 16.1 (2015.1 x001 x003)

Color Halftone 16.0

Colored Pencil 16.1

Comic 13.0

CompuServe GIF 16.0

Conté Crayon 16.1

Correct Camera Distortion 16.0

Craquelure 16.1

Crop and Straighten Photos Filter 16.0

Crosshatch 16.1

Crystallize 16.0

Cutout 16.1

Dark Strokes 16.1

Difference Clouds 16.1 (2015.1 x001 x003)

Diffuse Glow 16.1

Displace 16.0

Dry Brush 16.1

Extrude 16.0

FastCore Routines 16.1 (2015.1 x001 x003)

Fibers 16.0

Film Grain 16.1

Filter Gallery 16.1

Fresco 16.1

Glass 16.1

Glowing Edges 16.1

Grain 16.1

Graphic Novel 13.0

Graphic Pen 16.1

Halftone Pattern 16.1

Ink Outlines 16.1

Lens Blur 16.1

Lens Flare 16.0

Liquify 16.0

Matlab Operation 16.1 (2015.1 x001 x003)

Mezzotint 16.0

MMXCore Routines 16.1 (2015.1 x001 x003)

Mosaic Tiles 16.1

Multiprocessor Support 16.1 (2015.1 x001 x003)

Neon Glow 16.1

Note Paper 16.1

Ocean Ripple 16.1

OnEdge 1, 0, 0, 1

Paint Daubs 16.1

Palette Knife 16.1

Patchwork 16.1

Pen and Ink 13.0

Photocopy 16.1

Picture Package Filter 16.1 (2015.1 x001 x003)

Pinch 16.0

Pixar 16.1 (2015.1 x001 x003)

Plaster 16.1

Plastic Wrap 16.1

PNG 16.0

Pointillize 16.0

Polar Coordinates 16.0

Poster Edges 16.1

Radial Blur 16.0

Read Watermark 4.0

Reticulation 16.1

Ripple 16.0

Rough Pastels 16.1

Save for Web 16.0

ScriptingSupport 16.1

Shake Reduction 16.0

Shear 16.0

Smart Blur 16.0

Smudge Stick 16.1

Solarize 16.1 (2015.1 x001 x003)

Spatter 16.1

Spherize 16.0

Sponge 16.1

Sprayed Strokes 16.1

Stained Glass 16.1

Stamp 16.1

Straighten and Crop Image 12.0.1

Straighten Image 12.0.1

Sumi-e 16.1

Texturizer 16.1

Tiles 16.0

Torn Edges 16.1

Twirl 16.0

Underpainting 16.1

Water Paper 16.1

Watercolor 16.1

Wave 16.0

WIA Support 16.1 (2015.1 x001 x003)

Wind 16.0

ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

Report · May 03, 2018

Since my latest Windows 10 update, I cannot use Photoshop. I purchased both Photoshop 5 and 12, and I can't use either. I get an error message when I attempt to save photos I've edited, telling me the image cannot be found, with the image on the screen in front of me. I can't afford to buy every new version, but I can't get access to Photoshop 5, which did work before. HELP!

Report · May 03, 2018

colleenf42930752 wrote
Since my latest Windows 10 update, I cannot use Photoshop. I purchased both Photoshop 5 and 12, and I can't use either. I get an error message when I attempt to save photos I've edited, telling me the image cannot be found, with the image on the screen in front of me. I can't afford to buy every new version, but I can't get access to Photoshop 5, which did work before. HELP!

The Windows 10 update would appear to be causally related to the issues that you experience with PSEv.5 & v.12.

Suggest that you do a Windows system restore to a point in time when the Adobe software worked on your machine.

Report · May 03, 2018

I have exactly the same issues as armin grewe with Photoshop Elements 14 -- the software worked fine just before installing the latest Windows 10 ver 1803.

Report · May 03, 2018

marinai3698366 wrote
I have exactly the same issues as armin grewe with Photoshop Elements 14 -- the software worked fine just before installing the latest Windows 10 ver 1803.

Windows is the problem. Have you posted this issue in the Microsoft Windows forum and/or communicated with customer service at Microsoft?

Report · May 03, 2018

I'd say it's a joint problem between Adobe and MS, as I wouldn't recommend Photoshop Elements to anyone at the moment if it doesn't work on the latest Windows version.

Nevertheless, posted it on the Windows Support Forum as well if that's any use.

Report · May 03, 2018

I was unable to even open Elements 2018 at all. Did a reinstall & it appears to be working so far.

Report · Feb 07, 2020

I have Elements 2018 and a new HP laptop running Windows 10. I have reinstalled Elements multiple times with no success receiving the following Errors:

VCRURNTIME140.DLL

MSVCP140.DLL

These files show as missing and no matter how many times I reinstall (as suggested by Adobe) it doesn't change.

I've looked this issue up on other forums and the suggestion is that I reinstall Microsoft C++ to fix; If I even understood that, why would I buy Adobe Photoshop Elements?

Adobe has not replied to this issue on either the community forum, where I've posted it... and when I tried to do a "chat" I sat there for about an hour before I gave up.

Come on Adobe... help us out! Please?

Report · May 03, 2018

I just gave up after waiting two and a half hours for the Adobe jackasses to transfer me to the "Best suited site operator" to help me reinstall Elements 15....First Faisal, then Bhavika, then Pooja. Bounced around getting all apologies, but zero resolution from them!! Adobe losers all.

Report · May 04, 2018

Stesso problema con Photoshop Elements 14 dopo aggiornamento alla versione 1803 di Windows eseguita il 3/5/2018. Qualunque comando viene bloccato con il seguente messaggio di errore: Impossibile completare il comando "Correzione automatica colori" poiché la memoria RAM non è sufficiente.

Report · May 04, 2018

Same issue as above poster. RAM errors, and closing the pop up window just brings another one. Only way out is to kill the app in task manager

Report · May 04, 2018

Elements (14) cannot save anything - just says "cannot complete the save command because there is not enough memory"

I happen to notice that when I right click on an image and select open with, there are two copies of PE in the list. Maybe a clue?

I bet it does have to do with the huge Win 10 update I did recently.

WHEN IS ADOBE GOING TO FIX THIS PROBLEM? There are many alternative programs.

jim

Report · May 04, 2018

OK, looks like I have found an answer that works for me. This (slightly scary) RegEdit hack did fix it for me.

I made a backup of my registry, then went into it and added the value. For some reason even for the 64bit version (which I've got) you need to add a 32bit key. Also make sure you use the value for your memory.

Report · May 04, 2018

This worked for my PE ver 14. Thanks!

Report · May 07, 2018

Risolto in base alle indicazioni fornite. Grazie.

Report · Jun 08, 2018

Until Windows 10 resolves this issue affecting Adobe Elements, I have removed the latest update by Windows. This is easy by going into Settings, then Update, and then find Roll back to the previous version (of Windows).

It would be terrific if Adobe advised us when it is safe to go ahead with a Windows 10 upgrade.

Report · Jun 08, 2018

Until Windows 10 resolves this issue affecting Adobe Elements, I have removed the latest update by Windows. This is easy by going into Settings, then Update, and then find Roll back to the previous version (of Windows).

It would be terrific if Adobe advised us when it is safe to go ahead with a Windows 10 upgrade.

Report · Sep 30, 2019

Yes, thanks for the help!

Report · Jul 13, 2018

Thank you so much for this fix Worked for my Adobe Elements 14 install - forcing to 4000 MB (4GB). So pleased I don't now need to roll-back my Windows update

Report · Nov 15, 2019

I've also found that Photoshop Elements 14 IS NOT COMPATIBLE WITH WINDOWS 10.

Report · Feb 07, 2020

Photoshop Elements 14 compatiblity with Windows 10

Adobe Community

All kinds of problems with Photoshop Elements since upgrade to Windows 10 version 1803 (April Update)

1 Correct answer