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All kinds of problems with Photoshop Elements since upgrade to Windows 10 version 1803 (April Update)

Community Beginner ,
May 02, 2018

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My laptop upgraded to the latest Windows 10 release (version 1803, April update) last night. Since then I've got all kinds of problems with Photoshop Elements 2018. Error messages all over the place, including

  • When trying to "save for web" I always receive an error "The operation could not be completed"
  • When trying to change settings I get a random message "An integer between 50 and 8 is required. Closest value inserted"
  • In the quick mode when attempting an adjustment (e.g. sharpen) a message "Could not complete your request because the active layer is empty.", followed by "Could not complete the Adjust Sharpness command because there is not enough memory (RAM)."

Until the Windows update/upgrade Photoshop Elements worked perfectly fine, no issues at all. Is there some incompatibility issue with the latest Windows 10 release?

System details:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 1729 MHz

Built-in memory: 4028 MB

Free memory: 688 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1600

Display: 2

Display Bounds: top=-1200, left=-193, bottom=0, right=1727

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: [redacted]

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\[redacted]\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 451.1G, 155.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 10.2

   Camera Raw Filter 10.2

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

Correct answer by Armin_Grewe | Community Beginner

OK, looks like I have found an answer that works for me. This (slightly scary) RegEdit hack did fix it for me.

I made a backup of my registry, then went into it and added the value. For some reason even for the 64bit version (which I've got) you need to add a 32bit key. Also make sure you use the value for your memory.

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All kinds of problems with Photoshop Elements since upgrade to Windows 10 version 1803 (April Update)

Community Beginner ,
May 02, 2018

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My laptop upgraded to the latest Windows 10 release (version 1803, April update) last night. Since then I've got all kinds of problems with Photoshop Elements 2018. Error messages all over the place, including

  • When trying to "save for web" I always receive an error "The operation could not be completed"
  • When trying to change settings I get a random message "An integer between 50 and 8 is required. Closest value inserted"
  • In the quick mode when attempting an adjustment (e.g. sharpen) a message "Could not complete your request because the active layer is empty.", followed by "Could not complete the Adjust Sharpness command because there is not enough memory (RAM)."

Until the Windows update/upgrade Photoshop Elements worked perfectly fine, no issues at all. Is there some incompatibility issue with the latest Windows 10 release?

System details:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423)  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 1729 MHz

Built-in memory: 4028 MB

Free memory: 688 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1600

Display: 2

Display Bounds: top=-1200, left=-193, bottom=0, right=1727

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: [redacted]

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\[redacted]\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 451.1G, 155.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

   ACE.dll   ACE 2017/04/18-17:59:35   79.581797   79.581797

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2017/01/06-01:09:52   79.211776   79.211776

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.63.45453  

   AdobeXMP.dll   Adobe XMP Core 2017/03/02-16:59:38   79.160302   79.160302

   AdobeXMPFiles.dll   Adobe XMP Files 2017/03/02-16:59:38   79.160302   79.160302

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2017/04/18-17:59:35   79.581797   79.581797

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   amtlib.dll   AMTLib (64 Bit)   10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/04/18-17:59:35   79.581797   79.581797

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2017/02/24-17:53:28   79.580410   79.580410

   AXEDOMCore.dll   AXEDOMCore 2017/02/24-17:53:28   79.580410   79.580410

   Bib.dll   BIB 2017/04/18-17:59:35   79.581797   79.581797

   BIBUtils.dll   BIBUtils 2017/04/18-17:59:35   79.581797   79.581797

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/04/18-17:59:35   79.581797   79.581797

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ems.dll   Elements Organizer   16.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   JP2KLib.dll   JP2KLib 2017/03/17-01:07:02   79.265847   79.265847

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.63.45453  

   mediacoreif.dll   photoshopdva   8.0.0  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2017/03/21-04:44:30   79.581008   79.581008

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop Elements Editor   16.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   16.0  

   PSViews.dll   Adobe Photoshop Elements Editor   16.0  

   ScCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

Required plug-ins:

   Accented Edges 16.1

   Adjust Facial Features 16.0

   Angled Strokes 16.1

   Auto Divide 12.0.1

   Auto Shake Reduction 16.0

   Average 16.1 (2015.1 x001 x003)

   Bas Relief 16.1

   BMP 16.0

   Camera Raw 10.2

   Camera Raw Filter 10.2

   Chalk & Charcoal 16.1

   Charcoal 16.1

   Chrome 16.1

   Clouds 16.1 (2015.1 x001 x003)

   Color Halftone 16.0

   Colored Pencil 16.1

   Comic 13.0

   CompuServe GIF 16.0

   Conté Crayon 16.1

   Correct Camera Distortion 16.0

   Craquelure 16.1

   Crop and Straighten Photos Filter 16.0

   Crosshatch 16.1

   Crystallize 16.0

   Cutout 16.1

   Dark Strokes 16.1

   Difference Clouds 16.1 (2015.1 x001 x003)

   Diffuse Glow 16.1

   Displace 16.0

   Dry Brush 16.1

   Extrude 16.0

   FastCore Routines 16.1 (2015.1 x001 x003)

   Fibers 16.0

   Film Grain 16.1

   Filter Gallery 16.1

   Fresco 16.1

   Glass 16.1

   Glowing Edges 16.1

   Grain 16.1

   Graphic Novel 13.0

   Graphic Pen 16.1

   Halftone Pattern 16.1

   Ink Outlines 16.1

   Lens Blur 16.1

   Lens Flare 16.0

   Liquify 16.0

   Matlab Operation 16.1 (2015.1 x001 x003)

   Mezzotint 16.0

   MMXCore Routines 16.1 (2015.1 x001 x003)

   Mosaic Tiles 16.1

   Multiprocessor Support 16.1 (2015.1 x001 x003)

   Neon Glow 16.1

   Note Paper 16.1

   Ocean Ripple 16.1

   OnEdge 1, 0, 0, 1

   Paint Daubs 16.1

   Palette Knife 16.1

   Patchwork 16.1

   Pen and Ink 13.0

   Photocopy 16.1

   Picture Package Filter 16.1 (2015.1 x001 x003)

   Pinch 16.0

   Pixar 16.1 (2015.1 x001 x003)

   Plaster 16.1

   Plastic Wrap 16.1

   PNG 16.0

   Pointillize 16.0

   Polar Coordinates 16.0

   Poster Edges 16.1

   Radial Blur 16.0

   Read Watermark 4.0

   Reticulation 16.1

   Ripple 16.0

   Rough Pastels 16.1

   Save for Web 16.0

   ScriptingSupport 16.1

   Shake Reduction 16.0

   Shear 16.0

   Smart Blur 16.0

   Smudge Stick 16.1

   Solarize 16.1 (2015.1 x001 x003)

   Spatter 16.1

   Spherize 16.0

   Sponge 16.1

   Sprayed Strokes 16.1

   Stained Glass 16.1

   Stamp 16.1

   Straighten and Crop Image 12.0.1

   Straighten Image 12.0.1

   Sumi-e 16.1

   Texturizer 16.1

   Tiles 16.0

   Torn Edges 16.1

   Twirl 16.0

   Underpainting 16.1

   Water Paper 16.1

   Watercolor 16.1

   Wave 16.0

   WIA Support 16.1 (2015.1 x001 x003)

   Wind 16.0

   ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

Correct answer by Armin_Grewe | Community Beginner

OK, looks like I have found an answer that works for me. This (slightly scary) RegEdit hack did fix it for me.

I made a backup of my registry, then went into it and added the value. For some reason even for the 64bit version (which I've got) you need to add a 32bit key. Also make sure you use the value for your memory.

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May 02, 2018 1
New Here ,
May 03, 2018

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Since my latest Windows 10 update, I cannot use Photoshop. I purchased both Photoshop 5 and 12, and I can't use either. I get an error message when I attempt to save photos I've edited, telling me the image cannot be found, with the image on the screen in front of me. I can't afford to buy every new version, but I can't get access to Photoshop 5, which did work before. HELP!

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May 03, 2018 0
Adobe Community Professional ,
May 03, 2018

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colleenf42930752  wrote

Since my latest Windows 10 update, I cannot use Photoshop. I purchased both Photoshop 5 and 12, and I can't use either. I get an error message when I attempt to save photos I've edited, telling me the image cannot be found, with the image on the screen in front of me. I can't afford to buy every new version, but I can't get access to Photoshop 5, which did work before. HELP!

The Windows 10 update would appear to be causally related to the issues that you experience with PSEv.5 & v.12.

Suggest that you do a Windows system restore to a point in time when the Adobe software worked on your machine.

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May 03, 2018 0
New Here ,
May 03, 2018

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I have exactly the same issues as armin grewe with Photoshop Elements 14 -- the software worked fine just before installing the latest Windows 10 ver 1803.

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May 03, 2018 0
Adobe Community Professional ,
May 03, 2018

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marinai3698366  wrote

I have exactly the same issues as armin grewe with Photoshop Elements 14 -- the software worked fine just before installing the latest Windows 10 ver 1803.

Windows is the problem. Have you posted this issue in the Microsoft Windows forum and/or communicated with customer service at Microsoft?

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May 03, 2018 0
Community Beginner ,
May 03, 2018

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I'd say it's a joint problem between Adobe and MS, as I wouldn't recommend Photoshop Elements to anyone at the moment if it doesn't work on the latest Windows version.

Nevertheless, posted it on the Windows Support Forum as well if that's any use.

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May 03, 2018 2
New Here ,
May 03, 2018

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I was unable to even open Elements 2018 at all.  Did a reinstall & it appears to be working so far.

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May 03, 2018 0
New Here ,
Feb 07, 2020

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I have Elements 2018 and a new HP laptop running Windows 10.  I have reinstalled Elements multiple times with no success receiving the following Errors:

VCRURNTIME140.DLL

MSVCP140.DLL

These files show as missing and no matter how many times I reinstall (as suggested by Adobe) it doesn't change.

I've looked this issue up on other forums and the suggestion is that I reinstall Microsoft C++ to fix; If I even understood that, why would I buy Adobe Photoshop Elements?

 

Adobe has not replied to this issue on either the community forum, where I've posted it... and when I tried to do a "chat" I sat there for about an hour before I gave up.

 

Come on Adobe... help us out!  Please?

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Feb 07, 2020 0
New Here ,
May 03, 2018

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I just gave up after waiting two and a half hours for the Adobe jackasses to transfer me to the "Best suited site operator" to help me reinstall Elements 15....First Faisal, then Bhavika, then Pooja. Bounced around getting all apologies, but zero resolution from them!!  Adobe losers all.

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May 03, 2018 2
New Here ,
May 04, 2018

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Stesso problema con Photoshop Elements 14 dopo aggiornamento alla versione 1803 di Windows eseguita il 3/5/2018. Qualunque comando viene bloccato con il seguente messaggio di errore: Impossibile completare il comando "Correzione automatica colori" poiché la memoria RAM non è sufficiente.

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May 04, 2018 0
New Here ,
May 04, 2018

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Same issue as above poster.  RAM errors, and closing the pop up window just brings another one.  Only way out is to kill the app in task manager

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May 04, 2018 0
Community Beginner ,
May 04, 2018

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Elements (14) cannot save anything - just says "cannot complete the save command because there is not enough memory"

I happen to notice that when I right click on an image and select open with, there are two copies of PE in the list. Maybe a clue?

I bet it does have to do with the huge Win 10 update I did recently.

WHEN IS ADOBE GOING TO FIX THIS PROBLEM?  There are many alternative programs.

jim

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May 04, 2018 3