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Auto complete adding people names stoped working after initially working with Elements 2021 on Mac.

New Here ,
Oct 15, 2020

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Auto-complete when adding a people name has stoped working after initially working with Elements 2021 organizer. I can type in the full name, but then it creats a new duplicate person name. Help!

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Auto complete adding people names stoped working after initially working with Elements 2021 on Mac.

New Here ,
Oct 15, 2020

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Auto-complete when adding a people name has stoped working after initially working with Elements 2021 organizer. I can type in the full name, but then it creats a new duplicate person name. Help!

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Problem or error

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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Disclaimer:  I know nothing (well, very little) about Macs.  The only suggestion I can make to fix the problem is to delete the preferences file.  To do this, hold down the Option+Command+Shift keys immediately after launching the Organizer.  You will be presented with a dialog asking if you want to delete the Settings file.  Answer Yes.  (If you don't see the dialog, try holding down the keys before launching the Organizer.)  If you need more assistance with this, see this Help article.

 

When you type in the whole name, aren't you seeing a dialog that says something like That name already exists with some options?  In any event, you can select the duplicate People stacks, right-click on them, and you will then have a context menu that allows you to merge the stacks.  (At least, that's what happens in Windows.  I expect it is similar on a Mac.)

 

Added: When you select the duplicate stacks, the Rename button at the bottom of the screen changes to Merge People:

 

Ashampoo_Snap_2020.10.15_11h41m07s_000_SnapCollage.png

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Oct 15, 2020 0
Adobe Employee ,
Oct 18, 2020

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Hi,

 

Did you try the suggestion mentioned above? Did it work for you?

 

Please let us know exact iOS version you are on and share the exact steps you are following.

 

Regards,

Nidhi

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Oct 18, 2020 0
New Here ,
Oct 18, 2020

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After this post, I called Adobe customer support and they fixed the problem. Unfortunately, I'm not sure what they did, but it wasn't just a simple change that I could do if it happened again.

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Oct 18, 2020 0