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Camera raw 12.2 installation

Community Beginner ,
Jun 15, 2020

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I have just installed Photoshop Element 2020 and am trying to get it working. The camera raw is greyed out so I downloaded and ran the installation file for camera raw 12.2 but it doesn't show up in the editor and I am still getting an error message on CR3 files.

Is there some special way of installing this? I am very frustrated as the installation process has been very slow and the product is not working.

Correct answer by Hooton-Fox | Community Beginner

Thank you, thank you. After days of frustration I have sorted this out on the basis of your question. There was no folder for elements 18/file formats. I created this and copied the camera raw.8bi file from the CC/file formats folder to it. After restarting PSE 2020 it all works and even opens the latest Canon CR3 format (which is why I bought PSE 2020 in the first place).

 

If only the Support team at Adobe could have done this. I spent hours on line with them and with them poking through my machine and nothibg happened. I must say I am not impressed with the fater sales service from Adobe.

Enough oif my unhappiness, it is hopefully all sorted now. Thanks again Jeff.

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Camera raw 12.2 installation

Community Beginner ,
Jun 15, 2020

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I have just installed Photoshop Element 2020 and am trying to get it working. The camera raw is greyed out so I downloaded and ran the installation file for camera raw 12.2 but it doesn't show up in the editor and I am still getting an error message on CR3 files.

Is there some special way of installing this? I am very frustrated as the installation process has been very slow and the product is not working.

Correct answer by Hooton-Fox | Community Beginner

Thank you, thank you. After days of frustration I have sorted this out on the basis of your question. There was no folder for elements 18/file formats. I created this and copied the camera raw.8bi file from the CC/file formats folder to it. After restarting PSE 2020 it all works and even opens the latest Canon CR3 format (which is why I bought PSE 2020 in the first place).

 

If only the Support team at Adobe could have done this. I spent hours on line with them and with them poking through my machine and nothibg happened. I must say I am not impressed with the fater sales service from Adobe.

Enough oif my unhappiness, it is hopefully all sorted now. Thanks again Jeff.

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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There is no ACR 12.2 today for Elements. Nobody knows if and when there will be an update. What you have downloaded is the full ACR version for Photoshop, which is incompatible with Elements.

https://community.adobe.com/t5/photoshop-elements/faq-will-photoshop-elements-work-with-my-camera-or...

So, consider using the free Adobe DNG converter (not a plugin) which can batch convert a whole folder of proprietary raw files to the universal DNG raw format that even older PSE versions can read and edit. An additional batch step, but free with the same quality. See the link in the above tech doc.

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Jun 15, 2020 1
Community Beginner ,
Jun 15, 2020

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Thanks for the reply. I was looking for 12.0 but can't find it. Elements
2020 is supposed have version 12 but the camera raw option is greyed out
completely, hence my attempt to install it. I am now reinstalling Photoshop
Elements for a 3rd time. Perhaps this might work. Or perhaps Adobe can give
me my money back

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 15, 2020

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From the editor help menu:

About plugins >> Camera raw...

 

What's your version?

Immediately after installing PSE, you should have received a notice about upgrading.

The current version is 12.0.0.321

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Jun 15, 2020 0
Community Beginner ,
Jun 15, 2020

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I have the latest version. However, the camera raw plugin is not installed.
The menu option is grayed and the plugin is not listed under “about
plugins” in the help menu.

I have had three Adobe technicians work on my machine and we have
reinstalled the software 5 times. All to no avail. I have run it as an
administrator, set up a new profile for this and have reset the
preferences. Nothing has worked. I have been through all the options
mentioned in all the posts and am now very frustrated.

My only option is to ask for my money back and use my working version of
Elements 16 together with the Canon software. A clumsy work around because
I like Elements and have been using it for many years. I have looked in the plugins folder for elements 2020 under program files and there is no plugin. I copied a file across from a previous version of elements and suddenly the grayed out option comes alive and the plugin is shown in the help menu. However, this earlier version of the plugin crashes Element 2020.

Where can I get a download of camera raw 12.0?

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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What operating system are you using?

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Jun 16, 2020 0
Community Beginner ,
Jun 16, 2020

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Windows 10 1909
--
Regards

Frank

*Dr FH Fox MBChB(Rhod) DOH(Wits) FFOM(UK) FFOM(I) ACPHM(OccMed) SA*

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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If you go to

 

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 18\File Formats

 

or

 

C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

 

do you see a Camera Raw.8bi in either location?

 

Screenshot-(266).png

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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The directory "C:\Program Files\Common Files\Adobe\Plug-Ins\Elements
18\File Formats" "does not exist. The file is there in C:\Program
Files\Common Files\Adobe\Plug-Ins\CC\File Formats.


Regards

Frank

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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Thank you, thank you. After days of frustration I have sorted this out on the basis of your question. There was no folder for elements 18/file formats. I created this and copied the camera raw.8bi file from the CC/file formats folder to it. After restarting PSE 2020 it all works and even opens the latest Canon CR3 format (which is why I bought PSE 2020 in the first place).

 

If only the Support team at Adobe could have done this. I spent hours on line with them and with them poking through my machine and nothibg happened. I must say I am not impressed with the fater sales service from Adobe.

Enough oif my unhappiness, it is hopefully all sorted now. Thanks again Jeff.

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Jun 17, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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Okay lets try renaming the CC folder to Elements 18

 

Screenshot-(267).png

 

Screenshot-(268).png

 

 

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Jun 17, 2020 0
Community Beginner ,
Jun 17, 2020

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Thanks, that would have been slightly simpler. I created a new folder for
elements 18, but same effect. It worked.

Thank you for your help

Regards

Frank

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Jun 17, 2020 0