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Can not open photo's in Photoshop organizer 2020

New Here ,
Oct 28, 2019

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I use the Elements 2020 test version on a Mac.

Loading photo's to organizer and working with them in editor works perfectly.

However, opening a photo in organizer by dubbleclicking does not work, I get a screen with a questionmark.

Same happens with the small photo's when I want to bring them to a bigger size, it works to the format of a half screen and then, just before reaching full screen photo disappears and I get the questionmark again.

 

Can someone tell me what happens and how to solve this ?

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Can not open photo's in Photoshop organizer 2020

New Here ,
Oct 28, 2019

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I use the Elements 2020 test version on a Mac.

Loading photo's to organizer and working with them in editor works perfectly.

However, opening a photo in organizer by dubbleclicking does not work, I get a screen with a questionmark.

Same happens with the small photo's when I want to bring them to a bigger size, it works to the format of a half screen and then, just before reaching full screen photo disappears and I get the questionmark again.

 

Can someone tell me what happens and how to solve this ?

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Oct 28, 2019 0
Adobe Employee ,
Oct 29, 2019

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Hi there,

 

Sorry that you see a question mark on images while you're trying to view them in Photoshop Elements 2020 Organizor. 

 

Could you please checkout the suggestions offered in this similar discussion https://community.adobe.com/t5/Photoshop-Elements/Question-mark-instead-of-a-photo/td-p/8820206 and let us know is that helps?

 

Thanks,

Akash

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Oct 29, 2019 0
Adobe Employee ,
Nov 01, 2019

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Hi

 

Can you please share the mac details on which you are working along with the screen resolution.

 

Thanks,

Nidhi

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Nov 01, 2019 0
New Here ,
Nov 01, 2019

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What I can find:

It's an iMAC Retina 5k - 27 inch

Resolution: 5120 x 2880 Retina  set on 'Standard'

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Nov 01, 2019 0