Can't access photos

New Here ,
Dec 21, 2020 Dec 21, 2020

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Hi,

I managed to lose access to my photos in Elements.  The list of folders appears but when I click, it says no media available, clear filter and try again.

I went further down on the list, click on This PC and C drive....it says no filters imported into Organizer.  To add, r click on folder and select import media.

I did this but get a message saying 0 media files skipped because already present in catalog or not supplied.  I am tearing my hair out.  HELP!!!!!! 

TOPICS
Import and export, Organizer, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Employee , Dec 21, 2020 Dec 21, 2020
Hi, Can you go to View->Media Types, and see that 'Photos' is 'checked'? Also, go to View->Hidden Files, and see that 'Show all Files' is checked?   Does this resolve your problem?   Thanks!

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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Hi,

Can you go to View->Media Types, and see that 'Photos' is 'checked'?

Somya_Agarwal_0-1608620098485.png

Also, go to View->Hidden Files, and see that 'Show all Files' is checked?

Somya_Agarwal_1-1608620161116.png

 

Does this resolve your problem?

 

Thanks!

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