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Can't add locations in Elements 2019

New Here ,
Jan 13, 2019

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I recently bought and installed Elements 2019 because the mapping function no longer worked with my previous version. I understood that that function worked in Elements 2019. However, I find that I can't add any locations and the map is missing. (Just a gray area is shown on the Places tab.) Is there something I have to do or this feature still not working?

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Can't add locations in Elements 2019

New Here ,
Jan 13, 2019

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I recently bought and installed Elements 2019 because the mapping function no longer worked with my previous version. I understood that that function worked in Elements 2019. However, I find that I can't add any locations and the map is missing. (Just a gray area is shown on the Places tab.) Is there something I have to do or this feature still not working?

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Jan 13, 2019 0
Adobe Community Professional ,
Jan 13, 2019

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smetchis  wrote

I recently bought and installed Elements 2019 because the mapping function no longer worked with my previous version. I understood that that function worked in Elements 2019. However, I find that I can't add any locations and the map is missing. (Just a gray area is shown on the Places tab.) Is there something I have to do or this feature still not working?

The places function works for me in PSE2019 (I don't use it regularly). I just tested that the map displays as usual.

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Jan 13, 2019 0
New Here ,
Jan 13, 2019

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That's odd. I guess I will try reinstalling the program.

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Jan 13, 2019 0
New Here ,
Jan 14, 2019

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Reinstalling the program did not help. I still can't use the Locations function .

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Jan 14, 2019 0
Adobe Employee ,
Jan 15, 2019

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Hi,

Can you please share a screenshot of what you see when you switch to the places view? Also, are you able to play videos in Elements Organizer? Generally, such an issue is caused by outdated/incompatible video drivers. So, you can try updating to the latest video drivers and see if resolves the issue.

Thanks

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Jan 15, 2019 0
New Here ,
Jan 16, 2019

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Here is a screen capture.

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Jan 16, 2019 0
Adobe Employee ,
Jan 16, 2019

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Hi,

The screenshot is not visible. The attachment sent via email can't be viewed on forums. I'd request you to please open forums via the link in the email and attach the screenshot.

Thanks!

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Jan 16, 2019 0
smetchis LATEST
New Here ,
Jan 17, 2019

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Here it is directly. Note: I already updated the video drivers and it seems I can play a video from within Organizer.

PSE Screen Capture.JPG

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Jan 17, 2019 0