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My PE 11 does not locate photos I took this weekend with iPhone 8 to Import. The photos are still on my Photo app, but PE 11 doesn't see them. I had a problemtt last week with my LIVE photos being imported as Movies. I just got the iPhone 8 and had a 5s previously, so I wasn't even aware of the LIVE feature. Working with Apple Support, I was able to change the LIVE feature on all of the pictures and re-load them as photos, replacing the photos loaded as Movies previously.
This weekend I took photos and was going to import them from my iPhone, but PE 11 doesn't see them. I contacted Apple support again, and made a few changes of Settings, but still can't find the photos. One of the changes I made was to go to Settings > My name > iCloud > and change Photos to OFF instead of the ON. My photos are on an external hard drive, being backed up by another external HD, so I don't want my photos stored on iCloud. With Apple Support, I downloaded the photos to my Windows Photos app on my laptop and have PE 11 look for the photos in the C:User/Owner/Pictures file, but PE 11 doesn't find the photos.
Anyone have any clue how I might correct this?
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Hi there,
Sorry to hear about this, could you please have a look at this conversation and see if it helps? https://community.adobe.com/t5/photoshop-elements/import-photos-from-iphone-8-into-elements-organize...
Regards,
Sahil
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Thanks, Sahil, but that link is about people who are having duplicates downloaded. My problem is that PE 11 doesn't even recognize the photos that I took this weekend.
Lou
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Moved to the Photoshop Elements forum from the Photoshop forum.
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I'm not clear how you are attempting to import the photos to the Organizer catalog.
Have you tried the Import>From Files and Folders option?
In the import dialog, are you able to navigate to the folder where the photos are stored? If so, are you able to select the photos and click either the Get Media or Open buttons?
If you cannot see the files, do they have a jpg extension or are they .heic files? Elements 11 does not support HEIC files on Windows OS.
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