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Can't finish loading Elements 10

New Here ,
Jan 17, 2019

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Trying to download 2 of 2 Premier Elements 10 but I get the message: "The file archive part of Adobe Premiere Elements 10 is missing. You need all parts in the same folder."

It worked on my old HP desk computer.  Now I have a new Dell desk computer.  I loaded the Elements 7 disk and it works fine.  I have the upgrade number that I paid for the Elements 10 - suits my needs. 

This is a brand new computer, no games on it, Foxfire, plenty of RAM, etc.

Help!

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Can't finish loading Elements 10

New Here ,
Jan 17, 2019

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Trying to download 2 of 2 Premier Elements 10 but I get the message: "The file archive part of Adobe Premiere Elements 10 is missing. You need all parts in the same folder."

It worked on my old HP desk computer.  Now I have a new Dell desk computer.  I loaded the Elements 7 disk and it works fine.  I have the upgrade number that I paid for the Elements 10 - suits my needs. 

This is a brand new computer, no games on it, Foxfire, plenty of RAM, etc.

Help!

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190

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Jan 17, 2019 0
Adobe Employee ,
Jan 17, 2019

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Suggest you to download the application from this link and use your serial number for activation: Download Adobe Premiere Elements 14, 13, 12, 11, 10, and 9

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Jan 17, 2019 0
New Here ,
Jan 18, 2019

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Hi Arshla,

I did start from the link below, the underlined

Download Adobe Premiere Elements...   I clicked on 10, got the boxes, chose for Android (Dell), clicked on 1 of 2, fine, but 2 of 2 I got this message: "The file archive part of Adobe Premier Elements 10 is missing.   You need all parts in the same folder."  I started over, from the Adobe site several times before going to Contact for Help.   I did enter my serial #.. I worked fine on my older desk computer, an HP.  This is my new Dell.

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On Thursday, January 17, 2019, 10:07:41 PM PST, arshla jindal <forums_noreply@adobe.com> wrote:

Can't finish loading Elements 10

created by arshla jindal in Photoshop Elements - View the full discussion

Suggest you to download the application from this link and use your serial number for activation: Download Adobe Premiere Elements 14, 13, 12, 11, 10, and 9

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Jan 18, 2019 0