I'm trying to import my photo library to Photoshop Elements 2020. It starts the process and imports a lot of photos, but then freezes on a .mov file. It imports some (most) .mov files, but consistently fails on others. It doesn't give me the option to skip the file and carry on, it just freezes. See attached screen shot. I'm running Windows 10.
Has anyone else seen this?
Also is there any way at all to contact Adobe directly toget support?