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Can't import some .mov files

New Here ,
Sep 24, 2020

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I'm trying to import my photo library to Photoshop Elements 2020. It starts the process and imports a lot of photos, but then freezes on a .mov file. It imports some (most) .mov files, but consistently fails on others. It doesn't give me the option to skip the file and carry on, it just freezes. See attached screen shot. I'm running Windows 10.

 

Has anyone else seen this?

 

Also is there any way at all to contact Adobe directly toget support?

 

Thanks

TOPICS
Crash or freeze, Import and export, Organizer, Problem or error, Windows

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21

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Can't import some .mov files

New Here ,
Sep 24, 2020

Copy link to clipboard

Copied

I'm trying to import my photo library to Photoshop Elements 2020. It starts the process and imports a lot of photos, but then freezes on a .mov file. It imports some (most) .mov files, but consistently fails on others. It doesn't give me the option to skip the file and carry on, it just freezes. See attached screen shot. I'm running Windows 10.

 

Has anyone else seen this?

 

Also is there any way at all to contact Adobe directly toget support?

 

Thanks

TOPICS
Crash or freeze, Import and export, Organizer, Problem or error, Windows

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 24, 2020 0

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