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Can't Install PSE 11 on Mac

New Here ,
Aug 09, 2019

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I can't seem to install my old PSE 11 onto my sister's Mac. We were able to download it directly from the website, but when we try to run the installer, the computer says, "there is no application set to open the document "Set-up.exe." How do we even open the installer? Do we need to download something else to her Mac?

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Correct answer by Jeff Arola | Adobe Community Professional

You have verify if you or your sister downloaded the mac or windows version of pse 11.

Adobe customer support was where the download link came from?

If the file has a 7z or .exe extension, then it's a windows installer.

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Can't Install PSE 11 on Mac

New Here ,
Aug 09, 2019

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I can't seem to install my old PSE 11 onto my sister's Mac. We were able to download it directly from the website, but when we try to run the installer, the computer says, "there is no application set to open the document "Set-up.exe." How do we even open the installer? Do we need to download something else to her Mac?

Adobe Community Professional
Correct answer by Jeff Arola | Adobe Community Professional

You have verify if you or your sister downloaded the mac or windows version of pse 11.

Adobe customer support was where the download link came from?

If the file has a 7z or .exe extension, then it's a windows installer.

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Aug 09, 2019 0
Adobe Community Professional ,
Aug 09, 2019

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I believe you need to follow the instructions under Creative Suite 5.5, 5, and 4

on this page:

Installing Creative Suite on macOS 10.12 (Sierra)

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Aug 09, 2019 0
New Here ,
Aug 09, 2019

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My sister says she doesn't have a DMG file in the first place.

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Aug 09, 2019 0
Adobe Community Professional ,
Aug 09, 2019

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If she’s downloaded an .exe file then she’s inadvertently downloaded the Windows version.

She needs to go back and download the Mac version which is a .dmg file.

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Aug 09, 2019 0
Adobe Community Professional ,
Aug 09, 2019

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You have verify if you or your sister downloaded the mac or windows version of pse 11.

Adobe customer support was where the download link came from?

If the file has a 7z or .exe extension, then it's a windows installer.

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Aug 09, 2019 0
New Here ,
Aug 09, 2019

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Alright, I understand now. We downloaded the Windows version, and it seems I do not have access to the Mac version, so she can't download it onto her computer. I hate Macs. In fact, I hate Apple products in general. Thank you for your help, guys. I guess I will just let her borrow my old PC.

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Aug 09, 2019 0