Can't open Elements 15 - license error

New Here ,
Feb 05, 2020 Feb 05, 2020

Copy link to clipboard

Copied

I've recently had to reinstall my computer.

I've reinstalled my Adobe Elements 15 and it has work just fine a couple of weekes. But now when I try to open the program I get box telling me that the program is not currently licensed. It futher tells me to open Photoshop Elements Editor to update the licensing information. When I open the Editor I am logged into my Adobe account. I've tried the solution her: https://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html but to no avail. What else can I do ?

Oh, and just for record, I do of course have a valid serialnumber.

 

Regards

 

Thomas

TOPICS
Download and install, How to, Organizer, Problem or error, Windows

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 13, 2020 Feb 13, 2020

Copy link to clipboard

Copied

Hi Thomas,

Sorry to hear about this, what happened when you launched the Editor?
Did it work properly or ask you to enter a serial number, or go into Trial mode, or ????

The Organizer licensing works off of the Editor Licensing, So, once you get the Editor licensed up properly, the Organizer should work fine.

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2020 Feb 14, 2020

Copy link to clipboard

Copied

LATEST

Hi Sahil

 

I did a reinstall of Elements.

So far so good.

Otherwise I'll have to buy an upgrade 🙂

 

/Thomas

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines