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Can't open newly installed Elements 2020 for Mac

New Here ,
Mar 24, 2020

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I just purchased the latest version of Elements 2020 for Mac, and was able to install it without problems.  However, when i try to open it all I get is a blank screen with a spocket circling around.  I unistalled it completely the first time, and reinstalled it with the same result.  I must clarify that my Mac is still running Mojave.  Could this be a problem in that the Elements 2020 version i donwloaded runs only on Catalina?  Any help or suggestions will be treatly appreciatedl

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Can't open newly installed Elements 2020 for Mac

New Here ,
Mar 24, 2020

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I just purchased the latest version of Elements 2020 for Mac, and was able to install it without problems.  However, when i try to open it all I get is a blank screen with a spocket circling around.  I unistalled it completely the first time, and reinstalled it with the same result.  I must clarify that my Mac is still running Mojave.  Could this be a problem in that the Elements 2020 version i donwloaded runs only on Catalina?  Any help or suggestions will be treatly appreciatedl

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Mar 24, 2020 0
Adobe Employee ,
Mar 25, 2020

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Hi,

 

Elements 2020 does run on Mojave.

Can you try launching it directly through applications and check if that works for you?

For PSE/PRE, Go to Applications -> Adobe Photoshop/Premiere Elements 2020 -> Support Files -> Adobe Photoshop/Premiere Elements Editor

For EO, go to Applications -> Adobe Elements 2020 Organizer 

and try to launch the applications directly.

 

Thanks,

Priyanshi

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Mar 25, 2020 0
New Here ,
Apr 01, 2020

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Thanks Priysnshi for your help and advice.  Fortunately, I didn't need to take your recommended steps because, after performing a complete desinstallation a couple of times, I was finally able to open and run the program.  Furthermore, it hasn't logged itself off as it did several times after I managed to open it.  So, for now I am good, and hope it will continue this way.  Thanks again!!!

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Apr 01, 2020 0