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can't redeem my serial no.

New Here ,
Sep 06, 2020

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Hello all,

I bought the DVD package via Amazon.

After entering the redeem code (double-checked) on the page, it says

"Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone"

Please help.

Thanks in advance

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Download and install, Problem or error

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can't redeem my serial no.

New Here ,
Sep 06, 2020

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Copied

Hello all,

I bought the DVD package via Amazon.

After entering the redeem code (double-checked) on the page, it says

"Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone"

Please help.

Thanks in advance

TOPICS
Download and install, Problem or error

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 06, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Sep 07, 2020

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You may be confusing a redemption code which you received from Amazon with the serial number which you enter when you install the program.  Take a look at this article which explains the difference and how to redeem your code.

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