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I bought the DVD package via Amazon.
After entering the redeem code (double-checked) on the page, it says
"Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone"
Thanks in advance
You may be confusing a redemption code which you received from Amazon with the serial number which you enter when you install the program. Take a look at this article which explains the difference and how to redeem your code.