Can't run on this pc

New Here ,
Feb 11, 2021 Feb 11, 2021

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Getting this error message  "This app can't run on your PC.  To find a version for your PC, check with the software publisher"  This is only happening with Photoshop Elements 2021.  I had no problems with Premeir Elements 2021 .  I have updated to the most recent version of Windows 10.  My computer is less than 1 year old   have also tried to install while all antivirus software and firewalls disabled.

 

What do I need to do?

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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And your PC is?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

 

Please copy and paste your system description from the menu Help>> System Info (the first lines).

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New Here ,
Feb 12, 2021 Feb 12, 2021

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This is a snip from my system info:

 

system info.PNG

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New Here ,
Mar 16, 2021 Mar 16, 2021

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I have still not received an answer on this.  Anyone have an idea on what to do next?

 

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Please use the menu Help > System info of the editor, click on 'copy' and paste the result on your answer (or select only the first 15 lines or so).

What's the exact name of your installer file?

You might want to download the installer again from the Adobe Site.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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LATEST
ok. I have managed finally to get the installer to run. but it gives me
Error Code 11 at the end of the installation, saying remove and try again.
I have removed the program, rebooted computer turned off all virus and
firewalls, but continually get Error Code 11. There is no Other Adobe
installation, and I downloaded the Creative Cloud uninstaller to make sure
that was removed p

Next steps?

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