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Cannot deactivate elements 9

New Here ,
Jan 06, 2020

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I have elements 9 installed on 2 computers, I have recently bought and installed elements 2020 and wish to remove elements 9 and give the disc to my son so that he can try it out.

When I open the program as administrator and click on Help Deactivate nothing happens. This occurs on both the computers. Elements 9 works OK but the deactivate does not work.

How do I deactivate the 2 programs or do I even need to for it to work on a 3rd computer?

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Problem or error, Windows

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Cannot deactivate elements 9

New Here ,
Jan 06, 2020

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I have elements 9 installed on 2 computers, I have recently bought and installed elements 2020 and wish to remove elements 9 and give the disc to my son so that he can try it out.

When I open the program as administrator and click on Help Deactivate nothing happens. This occurs on both the computers. Elements 9 works OK but the deactivate does not work.

How do I deactivate the 2 programs or do I even need to for it to work on a 3rd computer?

TOPICS
Problem or error, Windows

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120

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Jan 06, 2020 0
Enthusiast ,
Jan 06, 2020

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Look for a "sign out" option in the Help menu (where it is on v2019).  This will take care of deactivation on each machine.

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Jan 06, 2020 0
New Here ,
Jan 06, 2020

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Thanks for your reply.

I have elements 9 and elements 2020. I do not have v2019. There is no sign out option in elements 9.

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Jan 06, 2020 0
Adobe Community Professional ,
Jan 06, 2020

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I never had PSE9, but in my PSE10, the 'deactivate' option is functional. The menu Help >> Sign out replaced 'deactivate' in more recent versions.

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Jan 06, 2020 0
New Here ,
Jan 06, 2020

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If I sign on to windows using a non admin account the help deactivate comes up with a message saying that I need admin privileges. When I sign on to windows using my admin account the help deactivate does nothing, the windows circle timer goes for about 1 second and then nothing.

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Jan 06, 2020 0
Enthusiast ,
Jan 06, 2020

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Strictly if it wouldn't matter to you ... will Control Panels let you uninstall it?

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Jan 06, 2020 0
Enthusiast ,
Jan 06, 2020

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Hold up, Kev.  On second thought I'm not sure that wouldn't open up another can of worms.

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Jan 06, 2020 0
Enthusiast ,
Jan 06, 2020

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Jan 06, 2020 0
New Here ,
Jan 06, 2020

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I have looked at that page before, it just sends me round in circles. If I try to use the contact facility elements is not listed and if I select the option for old software it just directs me to this community forum!

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Jan 06, 2020 0