Cannot import photos with scanner

[genec4056714]

I use Windows 10, Elements 2020, Epson V800 scanner with a wire connection. With my organizer running I click on Import then from scanner. But the popup says: "This device could not be launched. The device is not connected or is busy". Can you please help?  -  Also, I'm not sure how to respond to your postings...please let me know how to answer you. Thank you very much.    

[hatstead]

Have you downloaded the drivers for WIN 10 from the Epson web site for your V800 ?

To reply, log on and reply here on the web site.

By the way, can you scan with the software that came with the scanner?

[genec4056714]

Hmm...I didn't know about Epson's WIN 10. I also didn't know that Epson had scanning software (if I'm understanding you). I'll reach out to Epson and see what help they can offer....thank you kindly.

[hatstead · Accepted solution]

https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V800-Photo/s/SPT_B11B223201