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Cannot install PSE 2020 - it fails after 1% - restart computer

New Here ,
Apr 16, 2020

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I just recently purchased the Adobe Elements 2020 software, downloaded the installer and after two failures, I went to "support" on the website for some direction. Not  much assistance there and created a Communuty login and reviewed some posting that basically did not address my particular situation.

I have since attempted to install Photoshop Elements 2020 five times and all failed.

My laptop meets all the criteria for the installation, there is no footprint for installtion and subsequently there are log files exist from Adobe. Install history:

attempt #1 > failed .restart computer (done)

attempt #2 > failed - error code 215 (not covered on the error coded chart) restarted.

attempt #3 > failed - restart computer (done)

attempt #4 > failed - restart computer (done)

attempt #5 > see attempt #2 = same

 

Bad installer??? File size = 2.38MB

Follow these instructions to repair/replace missing or corrupted System files 

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Download and install, Problem or error, Windows

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Cannot install PSE 2020 - it fails after 1% - restart computer

New Here ,
Apr 16, 2020

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I just recently purchased the Adobe Elements 2020 software, downloaded the installer and after two failures, I went to "support" on the website for some direction. Not  much assistance there and created a Communuty login and reviewed some posting that basically did not address my particular situation.

I have since attempted to install Photoshop Elements 2020 five times and all failed.

My laptop meets all the criteria for the installation, there is no footprint for installtion and subsequently there are log files exist from Adobe. Install history:

attempt #1 > failed .restart computer (done)

attempt #2 > failed - error code 215 (not covered on the error coded chart) restarted.

attempt #3 > failed - restart computer (done)

attempt #4 > failed - restart computer (done)

attempt #5 > see attempt #2 = same

 

Bad installer??? File size = 2.38MB

Follow these instructions to repair/replace missing or corrupted System files 

TOPICS
Download and install, Problem or error, Windows

Views

246

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Apr 16, 2020 0
Adobe Community Professional ,
Apr 16, 2020

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What operating system?

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Apr 16, 2020 0
Adobe Community Professional ,
Apr 16, 2020

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Try temporarily disabling your antivirus/firewall software. 

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Apr 16, 2020 0
New Here ,
Apr 18, 2020

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Hi, I have the same issue  - Installer never moves off of 0% installed and I then get that 215 error code.

I disabled antivirus and firewall - no dice.

Running Windows 10 64bit

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Apr 18, 2020 0
Enthusiast ,
Apr 18, 2020

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Follow these instructions to repair/replace missing or corrupted System files 

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Apr 18, 2020 0
New Here ,
Apr 18, 2020

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Thank you !  That worked and now I'm using PE 2020.

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Apr 18, 2020 0
Phinny LATEST
Enthusiast ,
Apr 18, 2020

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wOOt!  8)

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Apr 18, 2020 0