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Cannot open my raw photos

New Here ,
Aug 31, 2020

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When I try to open raw CR3 files from my Canon EOS M200 I get an error saying that the file isn't supported.

 

According to this link, my camera is supported as of version 12.1 of the raw plugin. When I check my version it reports as 12.0.0.323. I cannot find an option to update it.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

I installed Photoshop Elements from the Microsoft store on a 7 day free trial. So far the trial is not going well as it can't read my raw files.

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Cannot open my raw photos

New Here ,
Aug 31, 2020

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When I try to open raw CR3 files from my Canon EOS M200 I get an error saying that the file isn't supported.

 

According to this link, my camera is supported as of version 12.1 of the raw plugin. When I check my version it reports as 12.0.0.323. I cannot find an option to update it.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

I installed Photoshop Elements from the Microsoft store on a 7 day free trial. So far the trial is not going well as it can't read my raw files.

TOPICS
Download and install, Problem or error

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22

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Aug 31, 2020 0
New Here ,
Aug 31, 2020

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Is there a way I could modify the image files to report as EOS M50 photos?

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Aug 31, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Aug 31, 2020

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You have the latest ACR plug-in.  Your option is to convert your raw files using the free Adobe dng converter.  These can be read by Elements.  It is likely that Elements will be coming out with a new version in the next month or two.  Generally, a new version of the program ships with the latest ACR version.

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