Cannot update Elements 2020

[RichardAKing]

Elements Organizer 18.0.0.0
Core Version: 18.0 (20200105.m.139301)
Language Version: 18.0 (20200105.m.139301)

Windows 10 Pro PC, fully up to date.

When I launch Elements 2020 Organiser I get a message telling me I have an update.

When I click on Update Now I get a message "Could not launch Updater".

I have looked at other post on here about update problems and have not found any answer.

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\ on my PC is empty.

Regards, Richard

[Hajoshi]

Hi Richard,

Kindly try to reinstall the product. This will install "Adobe Update Helper" in "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\". After that, try to update the product.

Regards,

Harshita