Highlighted

Changed computers and lost upgrade to 2020

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

I have the purchased installation disc to Adobe Photoshop Elements 2014. I had purchased a upgrade to PS 2020 on line. When I purchased a new computer and moved the programs over to the new computer I was asked for the activation key to PS 2020. I do not have that as I upgraded on line. I only have the product key to Photoshop 14.  Is there still a way I can recover the purchased upgrade? How can I get the product key numbers to te 2020 version I purchased on line?   Please advise.

TOPICS
Download and install, How to

Views

24

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Changed computers and lost upgrade to 2020

New Here ,
Jul 10, 2020

Copy link to clipboard

Copied

I have the purchased installation disc to Adobe Photoshop Elements 2014. I had purchased a upgrade to PS 2020 on line. When I purchased a new computer and moved the programs over to the new computer I was asked for the activation key to PS 2020. I do not have that as I upgraded on line. I only have the product key to Photoshop 14.  Is there still a way I can recover the purchased upgrade? How can I get the product key numbers to te 2020 version I purchased on line?   Please advise.

TOPICS
Download and install, How to

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 10, 2020 0
Adobe Community Professional ,
Jul 10, 2020

Copy link to clipboard

Copied

Try the instructions given in the following link

https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

If this does not work then contact support. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2020 0