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click on download (PSE 2021), screen just blinks, no download action

New Here ,
Oct 08, 2020

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I've been using the trial version of  Adobe Photoshop Elements for about two weeks and today I decided I would go ahead and purchase the software as the 2021 had just come out.  I made the purchase, received the confirmation and serial numbers.  I also deleted the trial 2020 from my computer, however, when I go the order history page and click on the download.exe for windows, the screen just "blinks".  It goes nowhere and no download starts.

So I went to the troubleshooting page and turned off ad blockers and virus protection...then restarted the computer.  I'm assuming that my computer can handle the app, as the download of the trial of 2020 posed no issues.  

I also received my receipt, so I'm guessing the payment went through.  

Does anyone know how to solve this problem?  Downloading the trial was problem free, so this is an unwelcome complication that I was not expecting.  Thanks in advance for any help.

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click on download (PSE 2021), screen just blinks, no download action

New Here ,
Oct 08, 2020

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I've been using the trial version of  Adobe Photoshop Elements for about two weeks and today I decided I would go ahead and purchase the software as the 2021 had just come out.  I made the purchase, received the confirmation and serial numbers.  I also deleted the trial 2020 from my computer, however, when I go the order history page and click on the download.exe for windows, the screen just "blinks".  It goes nowhere and no download starts.

So I went to the troubleshooting page and turned off ad blockers and virus protection...then restarted the computer.  I'm assuming that my computer can handle the app, as the download of the trial of 2020 posed no issues.  

I also received my receipt, so I'm guessing the payment went through.  

Does anyone know how to solve this problem?  Downloading the trial was problem free, so this is an unwelcome complication that I was not expecting.  Thanks in advance for any help.

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Download and install

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96

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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I suggest you go to the Adobe.com website and click on the blue Contact Us button under the Support menu.  This will open an online chat session to resolve your installation problem.

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Thank you!


Tary Medberry
Alongside Orphans
Minnesota Alliance for Orphans

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Oct 08, 2020 0
Community Beginner ,
Oct 08, 2020

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Two things: 1. Try a different browser.  2. Trun your pop-up blocker off. 

Go to any other page offering downloads, and see if there is any issue.

 

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Thank you! Got it squared away via Adobe support!


Tary Medberry
Alongside Orphans
Minnesota Alliance for Orphans

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Oct 08, 2020 0
Explorer ,
Oct 08, 2020

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I had exactly the same problem. I found that right clicking on the Download link and choosing "Open link in new tab" made things work just fine.

 

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Oct 08, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi All,

Can you please try on downloading through alternate browser.  Also can you please share the browser that you are using to download in which it does not download and the OS. 

 

Regards,

Saurabh

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Oct 08, 2020 0
DP_ LATEST
Explorer ,
Oct 08, 2020

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This is Windows 10 (fully patched, completely up to date). The download link is broken in Chrome 86.0.4240.75 (the latest version) but works when you open the link in a new tab. It's working fine in Firefox 81.0.1 (also the latest version).

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Oct 08, 2020 0