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Clone or eraser tool changes to Swirling icon in PSE 19

New Here ,
Jun 01, 2019

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Hi...

Just upgraded to elements 2019…. when I try to erase or clone the cursor changes to something like swirling dots… on my macbook… appears to be a memory issue but it never happened on the earlier version with the same computer.. can anyone explain this?


Thanks

Message was edited by: Akash Sharma

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Clone or eraser tool changes to Swirling icon in PSE 19

New Here ,
Jun 01, 2019

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Hi...

Just upgraded to elements 2019…. when I try to erase or clone the cursor changes to something like swirling dots… on my macbook… appears to be a memory issue but it never happened on the earlier version with the same computer.. can anyone explain this?


Thanks

Message was edited by: Akash Sharma

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Jun 01, 2019 0
Adobe Employee ,
Jun 03, 2019

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Hi Krmitbug,

That isn't a great user experience as the Clone or Eraser tool doesn't work as expected , we're sorry to hear about this. Let us help make it right.

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

Or

You may go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

Let us know if that helps.

Thanks,

Akash

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Jun 03, 2019 0
New Here ,
Jun 03, 2019

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Thanks for the suggestion but that didn’t work.

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Jun 03, 2019 0
Adobe Employee ,
Jun 04, 2019

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Could you please provide us a screenshot illustrating the issue?

~Akash

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Jun 04, 2019 0
New Here ,
Jun 05, 2019

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Here’s a photo.. and the condition if I use the eraser tool….

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Jun 05, 2019 0
Adobe Community Professional ,
Jun 05, 2019

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krmitbug​, any photos you attach to an email response will not show up in the forum.  You have to log in to the forum to post a picture that we can see.

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Jun 05, 2019 1
krmitbug LATEST
New Here ,
Jun 07, 2019

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IMG_4046.jpg

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Jun 07, 2019 0