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Computer freeze using Photoshop Elements 2018

New Here ,
Jun 20, 2020

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My computer freezes up when I use Photoshop Elements 2018. I have an HP with AMD Ryzen 3 2200G with Radeon Vega Graphics, 3.50 GHz, 64-bit operating system x64 based processor. When I am working with my photos, after about 5-6 minutes, the computer freezes up and I have to restart. I use Windows 10. I have tried to use the "run compatibility troubleshooter" but it only shows up to Windows 8. The program worked fine when I first got it, but now it freezes up. Help!

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Crash or freeze

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Computer freeze using Photoshop Elements 2018

New Here ,
Jun 20, 2020

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My computer freezes up when I use Photoshop Elements 2018. I have an HP with AMD Ryzen 3 2200G with Radeon Vega Graphics, 3.50 GHz, 64-bit operating system x64 based processor. When I am working with my photos, after about 5-6 minutes, the computer freezes up and I have to restart. I use Windows 10. I have tried to use the "run compatibility troubleshooter" but it only shows up to Windows 8. The program worked fine when I first got it, but now it freezes up. Help!

TOPICS
Crash or freeze

Views

53

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Jun 20, 2020 0
Adobe Community Professional ,
Jun 20, 2020

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Hi
Since your question is about Photoshop Elements, I have moved this from the "Photoshop" forum for you.
~ Jane

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Jun 20, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Jun 21, 2020

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It is possible that media analysis is taking up resources.  Go to Edit>Preferences>Media Analysis and try turning face recognition and auto-creations off while you are working on your catalog.  If that is the problem, I would suggest turning the Media Analysis back on when your computer is otherwise idle e.g. overnight.

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Jun 21, 2020 0