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Contact problem regrding a problem

New Here ,
Mar 26, 2020

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Hi, I have recently purchased and paid for an Adobe product that I haven't got. And I can't get a reply from Adobe to my inquiry. All very disappopinting. Can anyone advise me how to get a reply re my purchase (but non supply) of Photoshop Elements. I understood this to be a major reputable company. All it seem to do is ask me to purchase it again. Any suggestion appreciated, Robert in Oz. Thanks.

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Contact problem regrding a problem

New Here ,
Mar 26, 2020

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Hi, I have recently purchased and paid for an Adobe product that I haven't got. And I can't get a reply from Adobe to my inquiry. All very disappopinting. Can anyone advise me how to get a reply re my purchase (but non supply) of Photoshop Elements. I understood this to be a major reputable company. All it seem to do is ask me to purchase it again. Any suggestion appreciated, Robert in Oz. Thanks.

TOPICS
Problem or error

Views

65

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 26, 2020 0
LEGEND ,
Mar 26, 2020

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You could try the speech-bubble-icon here: 

https://helpx.adobe.com/contact.html

 

Please post Photoshop Elements related queries over at 

http://forums.adobe.com/community/photoshop_elements

 

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Mar 26, 2020 0
Most Valuable Participant ,
Mar 26, 2020

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moved to Photoshop elements forum

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Mar 26, 2020 1
nikunj.m LATEST
Adobe Employee ,
Mar 26, 2020

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Hi there, 

 

We are sorry about the experience with with Photoshop Elements. Would you mind confirming the version of Photoshop Elements you purchased?

 

Are you getting an error while trying to install the application of while trying to activate it?

 

Regards,

Nikunj

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Mar 26, 2020 1