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Contact sheet and Picture package options

New Here ,
Feb 07, 2020

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I just purchased Elements 2020 and the contact sheet and picture package options are disabled. How do I get them to work?

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Mac, Problem or error

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Contact sheet and Picture package options

New Here ,
Feb 07, 2020

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I just purchased Elements 2020 and the contact sheet and picture package options are disabled. How do I get them to work?

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Mac, Problem or error

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181

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Feb 07, 2020 0
Adobe Community Professional ,
Feb 07, 2020

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Click on Expert.

 

ex.png

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Feb 07, 2020 0
New Here ,
Feb 11, 2020

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Thank you, thank you thank you!

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Feb 11, 2020 0
New Here ,
Mar 27, 2020

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However ...

I purchased Elements 2020 a few days ago, and used it (in the Expert environment, on a Mac) to create contact sheets yesterday — but today it refuses, giving me an "Operation could not be completed; The file or directory could not be found" message. Repeatedly. What on earth? Anyone having a similar experience, or with suggestions? Thanks in advance.

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Mar 27, 2020 0
New Here ,
Mar 27, 2020

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Sorry, one bit of further info to add to my previous post ...

After that first message, Elements 2020 produces a second one, saying 

"Could not complete the Contact Sheet II command because of a program error."

Could the software have corrupted overnight?

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Mar 27, 2020 0
New Here ,
Mar 27, 2020

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Having the same problem!

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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If you go to

 

(user) Library\Preferences\Adobe\Plugins\Adobe Contact Sheet II PSE12\Elements

 

and delete the

 

Adobe Contact Sheet PSE12 Prefs

 

hopefully you should be able to use the Contact Sheet II plugin again.

 

To see your user Library, in the Finder Go menu press the Option key and then you should see Library listed on the Go menu.

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Mar 27, 2020 0
New Here ,
Mar 27, 2020

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I did as suggested but contact sheet still giving the same error messages. Very fustrating. Any other option? It had worked before. 

nb. This is for Elements 2020

 

Thanks

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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I'm sorry i gave you the wrong location to look.

 

It should be

 

(user) Library/Preferences/Adobe/Elements/18.0/Adobe Contact Sheet II

 

and delete the

 

Adobe Contact Sheet Prefs

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Mar 27, 2020 0
New Here ,
Mar 27, 2020

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Thanks for trying again, Jeff, but I'm not finding any Adobe subfolder in Macintosh HD/Library/Preferences ... there are several loose Adobe files in Preferences (all their filename begin "com.Adobe."), but none relating to Contact Sheet II.

I'm running Elements 2020 on Mojave ... could it be hiding somewhere else? Have been searching elsewhere on the hard drive for something answering your description, but not finding anything relating to Contact Sheet II.

Any further suggestions welcome ...

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Mar 27, 2020 0
Enthusiast ,
Mar 27, 2020

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Click the Go menu and hold down Shift Key to access your User LibraryYou may be looking in System Library.

 

User Library.png

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Mar 27, 2020 1
jw02145 LATEST
New Here ,
Mar 28, 2020

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Hi again, Jeff -
 
I was looking in the wrong Library folder, as Phinny pointed out in this thread. So I used the Option key to access the user library in the Go pulldown window (something you suggested in an earlier thread to someone else) — and there it was, right where you said.  And Contact Sheet II came back to life! (Hopefully permanently.)
 
Thanks so much!

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Mar 28, 2020 0