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Could not launch HDUpdater because the file is empty

Explorer ,
Apr 02, 2020

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Hi,

 

I am getting the following error message in PE2020.

 

Can someone help me?

 

2020-04-02.png

 

Note I cannot close Photo Editor when this message is showing. I have to use Task Manager to end task.

 

Thanks

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Could not launch HDUpdater because the file is empty

Explorer ,
Apr 02, 2020

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Hi,

 

I am getting the following error message in PE2020.

 

Can someone help me?

 

2020-04-02.png

 

Note I cannot close Photo Editor when this message is showing. I have to use Task Manager to end task.

 

Thanks

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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I believe you said in an earlier thread that you do not have Elements 2020 installed in the default location.  If that is the case, I would suggest uninstalling and installing back to your OS drive.

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Apr 02, 2020 0
Explorer ,
Apr 02, 2020

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Hi Greg,

 

True that PE2020 is installed on my "E" drive. Nevertheless, it worked very well before I was notified an aupdate was available.

 

Is there a way to move/copy HDUpdater to another a specific location to permit this update.

 

Thanks

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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Try looking at the solutions in this thread

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Apr 02, 2020 0
Explorer ,
Apr 02, 2020

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Hi,

 

I will try that. 

 

Note however that this error happens only in the Editor after I click Update Now. 

 

It doesn't happen if I edit a picture, save it, and exit.

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Apr 02, 2020 0
Explorer ,
Apr 03, 2020

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Hi Greg,

 

May I abuse your patience a little more?

 

Can you indicate me why I don't receive "email" notifications for your post? I have to go to the forum and check for new nessages if I want to see new a replies.

 

See my notification settings here after:

2020-04-03.png

 

Thanks in advance,

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Apr 03, 2020 0
Adobe Community Professional ,
Apr 03, 2020

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YvesB said:

Can you indicate me why I don't receive "email" notifications for your post? I have to go to the forum and check for new nessages if I want to see new a replies.

Is it possible that you unchecked the "Email me when someone replies" box when you posted your original question?  Frankly, I don't think that would make a difference as your profile settings should override that, but I'm not sure.  Plus, the forum itself is going through some updates and your settings may have got lost in the shuffle.  FWIW, I have the same notification settings as you and I am receiving your posts via email.  So, I don't really have an answer.  Maybe check your spam mail.

Ashampoo_Snap_2020.04.03_09h54m40s_001_.png

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Apr 03, 2020 0
Explorer ,
Apr 03, 2020

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Hi Greg,

 

Thanks again for your reply.

 

Note that the "Email me when someone replies" box is checked but I don't receive Email notifications and my Norton AntiSpam folder is empty.

 

I will post my problem on a forum to try to solve this.

 

Regards

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Apr 03, 2020 0
YvesB LATEST
Explorer ,
Apr 10, 2020

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Hi Greg,

 

Note my email notifification problem is now solved.

 

Note also my titled problem is also fix. I had to reinstall PE2020 to its default location ("C") despite PE2020 gives a choice to install to a different drive. Make me feel the quality control is really weak.

 

Thanks,

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Apr 10, 2020 0