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Counterfeit???

New Here ,
Mar 07, 2019

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I have been using purchased new Elements 15 to process photos on an iMac not connected to the internet. 

Yesterday I took the computer to Apple for updates but Adobe insisted the previously accepted purchase

numbers were counterfeit?  What's up as I certainly don't want to purchase another Adobe product if this is the service one can expect!

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Counterfeit???

New Here ,
Mar 07, 2019

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I have been using purchased new Elements 15 to process photos on an iMac not connected to the internet. 

Yesterday I took the computer to Apple for updates but Adobe insisted the previously accepted purchase

numbers were counterfeit?  What's up as I certainly don't want to purchase another Adobe product if this is the service one can expect!

Views

231

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 07, 2019 0
99jon LATEST
LEGEND ,
Mar 07, 2019

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Adobe has mechanisms to support customers in these circumstances. See if this link helps:

https://www.adobe.com/genuine.html

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