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crash problem

Dec 10, 2019

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Photoshop 2018 shuts down my Samsung laptop .It takes less than 2 minutes and then it shuts the power off. This problem seems to have gotten worse over time .I'm running windows 10. The same program runs great on my pc.

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Crash or freeze

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crash problem

Dec 10, 2019

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Photoshop 2018 shuts down my Samsung laptop .It takes less than 2 minutes and then it shuts the power off. This problem seems to have gotten worse over time .I'm running windows 10. The same program runs great on my pc.

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Crash or freeze

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112

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 17, 2020

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Hi Brian,

 

We're really sorry for all the trouble. Could you please share the complete system info with us? Open Photoshop Elements > Editor > Help menu > System info, copy the entire info and paste it in your next response.

 

Also, have you tried running your machine in safe mode? Please check if there is any pending Windows update.

 

Thanks,

Mohit

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